Tristan Kirk
Brooklyn,NY
Summary
Polished Hospitality and Service industry Skills, with the ability and interest to learn more and grow as an employee. Great in high stress situations and problem solving. Extremely punctual and dedicated to being the most reliable employee i can be. Currently finishing my schooling online, i am also finishing my Notary registration to help contribute in any facet i can. I have a CDL license and can operate any machinery under 12 wheels. I am willing to work long hours and am extremely flexible with my schedule. I have Backgrounds in Hospitality, Service Industry, and Construction work, however i am willing to learn any new tasks or skills to help better myself.
Overview
8
8
years of professional experience
Work History
Concierge Supervisor
Aspen Square Condominium Hotel
02.2020 - 02.2024
- Provided exceptional assistance to VIP guests, managing unique requests and exceeding expectations consistently.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Maintained accurate and up-to-date records of guest information.
- Implemented and developed ticketing support and phone systems.
- Leveraged knowledge of local attractions to create customized itineraries that catered to diverse interests of hotel guests.
- Facilitated smooth check-in/check-out processes by coordinating closely with the front desk team and other departments as needed.
- Handled customer complaints to satisfy and retain guests.
Bell Captain
Timberline Condominiums
01.2018 - 02.2020
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Drove guests to and from the airport as well as other in town destinations.
- Escorted guests to assigned rooms and transported luggage.
- Managed inventory of carts, radios, uniforms, supplies as well as other essential equipment while monitoring maintenance tasks when required.
- Ensured proper staffing levels by scheduling shifts according to anticipated hotel occupancy rates and special events requirements.
- Escorted guests to and from rooms and assisted with baggage.
- Developed a strong rapport with guests by promptly addressing their needs and providing personalized service.
Sales Associate
Bed Bath & Beyond
01.2016 - 01.2018
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
No Degree - Business And Psychology
The University of Texas At San Antonio
San Antonio, TX06.2028
High School Diploma -
Clark High School
San Antonio, TX06.2016
Skills
- Task Delegation
- Scheduling and Staffing
- Reception Skills
- Proficient Phone and Computer Skills
- High Problem Solving Abilities
- Property Management
- Guest experiences
- Transportation Coordination
- Event Planning
- Calendar and Scheduling Software
- Customer Service
- Organizational Skills
Charity Work
Enjoy Doing Community service for the less fortunate by volunteering at my local church doing food drives and collecting donations.
Timeline
Concierge Supervisor
Aspen Square Condominium Hotel
02.2020 - 02.2024
Bell Captain
Timberline Condominiums
01.2018 - 02.2020
Sales Associate
Bed Bath & Beyond
01.2016 - 01.2018
No Degree - Business And Psychology
The University of Texas At San Antonio
High School Diploma -
Clark High School
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