Summary
Overview
Work History
Education
Skills
Professional Development
Timeline
Generic

Tristan Vasseur

Glastonbury

Summary


Professional technology specialist with solid background in troubleshooting hardware and product issues. Known for strong problem-solving skills, adaptability to changing needs, and effective team collaboration. Proficient in system installations, network configurations, and technical support. Consistently focused on delivering reliable results and enhancing the customer experience

Overview

9
9
years of professional experience

Work History

Core Technology Technician

Cox Communications
07.2021 - Current

- Installing, disconnecting and troubleshooting video, high-speed internet, telephony and automation services

- Ensuring that the quality of services meets or exceeds industry andcompany performance standards.

- Maintaining accurate and high-quality recordkeeping of transactions.

- Interacting with customers and educating them regarding services and products.

- Communicating with the CommCenter for onsite support and/or routing assistance.

- Participating in team meetings as scheduled and attending job-related training.

- Install and troubleshoot fiber to the home

Shift Supervisor/Manager

Wendys
09.2015 - 07.2021

- Coaching and developing team members

- Reviewing time cards

- Inventory ordering

- Maintain monthly budget for supplies and sales

- Customer de-escalations

- Maintain and service computers and its software

- Repair equipment

Education

Associate of Science - Computer Sience

Three Rivers Community College
Norwich, CT
12.2021

High School Diploma -

Bacon Academy
Colchester, CT
06.2016

Skills

  • Project management
  • Personnel management
  • Self Motivated
  • Goal Oriented
  • Efficient Multi-Tasker
  • Customer relations
  • Quality control
  • Inventory control
  • Organized
  • Team leadership
  • Strong verbal communication
  • Extremely organized
  • Conflict resolution
  • Self-motivated
  • Strong computer programming skills
  • Can speak and understand Spanish

Professional Development

Public Speaking

JAVA 1 Programming

JAVA 2 Programming

Advanced Web Development

Servsafe Certification (Food Service)

Digital Design and Logics

Timeline

Core Technology Technician

Cox Communications
07.2021 - Current

Shift Supervisor/Manager

Wendys
09.2015 - 07.2021

Associate of Science - Computer Sience

Three Rivers Community College

High School Diploma -

Bacon Academy

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Tristan Vasseur