Summary
Overview
Work History
Education
Skills
Timeline
Generic

Triste Ganger

Springdale,AR

Summary

Dynamic Medical Records Clerk with extensive experience at Community Clinic, adept in HIPAA compliance and patient confidentiality. Proven ability to enhance operational efficiency through meticulous file organization and exceptional customer service. Skilled in medical records management and document scanning, ensuring accurate and timely processing of sensitive information while supporting healthcare staff effectively.

Overview

20
20
years of professional experience

Work History

Medical Records Clerk

Community Clinic
12.2019 - Current
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Maintained patient confidence by keeping patient records information confidential.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Supported medical staff by providing organized and accurate medical records.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Responded to patient inquiries to provide information and details of medical records.
  • Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
  • Maintained patient records in compliance with security regulations.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards.
  • Expedited processing times for incoming correspondence through prompt distribution amongst appropriate staff members.
  • Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.
  • Responded to external requests for patient information, adhering to strict privacy regulations.

Patient Coordinator

Woodcreek Pediatrics
04.2019 - 12.2019
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
  • Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
  • Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
  • Explained upcoming treatment preparation, instructions, and other facts to patients.
  • Worked with patients to schedule tests and procedures.
  • Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.

Medical Records Clerk

Community Clinic
04.2015 - 05.2017
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Maintained patient confidence by keeping patient records information confidential.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Supported medical staff by providing organized and accurate medical records.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Responded to patient inquiries to provide information and details of medical records.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
  • Maintained patient records in compliance with security regulations.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
  • Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
  • Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards.
  • Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
  • Expedited processing times for incoming correspondence through prompt distribution amongst appropriate staff members.
  • Supported clinical decision-making by promptly delivering requested medical records to healthcare providers.
  • Protected vital patient information through proper storage techniques and disaster recovery planning efforts.
  • Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.

Medical Records/Receptionist Clerk

Northwest Cardiology
04.2005 - 10.2013
  • Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
  • Completed clerical duties and tasks for clinic administration.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
  • Guaranteed continuity of care by promptly forwarding requested medical records to authorized providers or facilities upon receipt of proper authorization forms from patients.
  • Provided exceptional customer service to patients, addressing inquiries regarding medical records, appointments, and insurance coverage.
  • Enhanced patient satisfaction by efficiently managing and organizing medical records in a timely manner.

Education

Benton High School
Benton, AR

Skills

  • HIPAA compliance
  • Customer service
  • Written and verbal communication
  • HIPAA regulations
  • File organization
  • Data entry
  • Document scanning
  • Medical records management
  • Medical terminology understanding
  • Paperwork processing
  • Scheduling appointments
  • Payment collection
  • Patient confidentiality
  • Staff education and training
  • Supply ordering
  • Medical software proficiency
  • Record retention guidelines

Timeline

Medical Records Clerk

Community Clinic
12.2019 - Current

Patient Coordinator

Woodcreek Pediatrics
04.2019 - 12.2019

Medical Records Clerk

Community Clinic
04.2015 - 05.2017

Medical Records/Receptionist Clerk

Northwest Cardiology
04.2005 - 10.2013

Benton High School

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Triste Ganger