Tristen Hankins

• Drafted and distributed professional business letters and email correspondence.
• Screened and directed incoming phone calls and distributed correspondence effectively.
• Updated files and records with precise system navigation.
• Organized personal and professional calendars, supplying timely reminders of upcoming meetings and events.
• Prepared professional high quality presentations using Microsoft PowerPoint and Excel spreadsheets.
• Improved information flow, introducing new software to facilitate distribution of correspondence, reports and minutes.
• Generated shipment invoices, prepared packages and set up deliveries for customers.
• Managed flight reservations, ground travel and accommodations for department managers and associates.
• Maintained accurate and up-to-date databases containing confidential information.
• Prepared monthly bank reconciliations with accuracy.
• Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
• Filed tax returns and prepared governmental reports in compliance with strict standards.

Mr. Wong's wife:

• Ensured resident stability by accurately checking and recording vital signs.
• Guaranteed patient safety by constantly observing resident wellbeing, promptly reporting changes in conditions to the family.
• Improved resident comfort by providing pleasant companionship and stimulating conversation.
• Maintained patient hygiene by assisting residents in activities of daily living, including bathing, doctor's and dentist appointments.
• Helped patients to take medication as prescribed by medical professionals.
• Cooked healthy meals to uplift clients and meet dietary requirements.

• Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
• Cultivated positive guest relations by managing reservation information and orchestrating speedy seatings.
• Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.
• Answered phone calls and scheduled reservations for guests.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.