Summary
Overview
Work History
Education
Skills
Volunteer work at SPCA
Timeline
Hi, I’m

Tristen Morgan

Restaurant Manager
Kansas City,MO
Tristen Morgan

Summary

Proactive Hospitality Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.

Visionary individual with more than 5 years working as a General Manager for a coffee and hospitality focused organization. Highly communicative, experienced in relationship building and keeping a healthy yet lively environment on the incline year after year. Strengths in strategic planning, efficiency and team building.

Overview

7
years of professional experience

Work History

Chicken N Pickle
Kansas City, MO

Hospitality Manager
2023 - Current (2 education.years_Label & 7 education.months_Label)

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.

Fairwave Coffee Collective
Kansas City, Missouri

Assistant General Manager
02.2022 - 01.2023

Job overview

  • Resolved problems promptly to elevate customer approval.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Oversaw computer database and physical filing systems.
  • Boosted yearly profits through process optimization and improved training.

Fairwave Coffee Collective
Kansas City, MO

General Manager
02.2016 - 06.2022

Job overview

  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.

Lush Cosmetics
Overland Park, KS

Floor Associate
05.2019 - 10.2019

Job overview

  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.

Education

Shawnee Mission North
Shawnee, KS

High School Diploma
05.2016

Skills

  • Training and Development
  • Strategic Planning
  • Problem Anticipation and Resolution
  • Department Oversight
  • Human Resources Oversight
  • Policy Development and Enforcement
  • Hiring and Onboarding
  • Business Leadership
  • Customer Relations
  • Originality and Creativity

Volunteer work at SPCA

Over my time at SPCA, I have been able to see so many team members impacted by positivity and enthusiasm given to them by their leadership. They maintain a strong message for the community but also their staff. They keep their values close to their heart and I am so thankful that I have the opportunity to be around for the experience.

Timeline

Hospitality Manager

Chicken N Pickle
2023 - Current (2 education.years_Label & 7 education.months_Label)

Assistant General Manager

Fairwave Coffee Collective
02.2022 - 01.2023

Floor Associate

Lush Cosmetics
05.2019 - 10.2019

General Manager

Fairwave Coffee Collective
02.2016 - 06.2022

Shawnee Mission North

High School Diploma

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Tristen MorganRestaurant Manager