Tristen Norman
Summary
Proven leader in fast-paced environments, exemplified by a successful tenure at Chipotle, where I enhanced customer satisfaction through exceptional service and teamwork. Skilled in multitasking and organization, I excel in roles requiring attention to detail and clear communication. Demonstrated ability to improve operational efficiency and foster a positive work culture, showcasing strong problem-solving and customer service expertise.
Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.
Overview
6
6
years of professional experience
Work History
Crew Member
Chipotle
12.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Crew Member
Firehouse Subs
05.2023 - 12.2023
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Trained new team members on procedures, customer service, and sales techniques.
Shift Leader
Skinnysweet Frozen Yogurt
05.2023 - 08.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Key Holder
Claire's
05.2023 - 07.2023
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Babysitter/In-Home Nanny
Michael Benamon
06.2019 - 08.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
CARE Counselor
Wilmette Park District
08.2021 - 05.2022
- Provided advocacy on behalf of clients, navigating complex systems to obtain resources and support services.
- Evaluated the effectiveness of counseling interventions regularly, making data-driven adjustments to treatment plans in response to client progress and feedback.
- Assisted youth with activities of daily living and provided assistance in managing relationships, life events and daily activities.
- Led psychoeducational workshops, providing clients with valuable information about mental health conditions, coping strategies, and resources for ongoing support.
- Developed culturally sensitive treatment approaches, recognizing the unique needs of diverse populations served as a CARE Counselor.
Crew Member
Cold Stone Creamery
06.2021 - 12.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
No Degree - Marketing
University of Mississippi
University, MS12-2027
High School Diploma -
Regina Dominican High School
Wilmette, IL05-2022
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Flexible schedule
- Safe food handling
- Safety awareness
- Initiative and Self-motivation
- Food preparation
- Store opening and closing
- Crew leadership
- Hospitality service expertise
- Diversity awareness
- Problem-solving
Timeline
Crew Member
Chipotle
12.2023 - Current
Crew Member
Firehouse Subs
05.2023 - 12.2023
Shift Leader
Skinnysweet Frozen Yogurt
05.2023 - 08.2023
Key Holder
Claire's
05.2023 - 07.2023
CARE Counselor
Wilmette Park District
08.2021 - 05.2022
Crew Member
Cold Stone Creamery
06.2021 - 12.2021
Babysitter/In-Home Nanny
Michael Benamon
06.2019 - 08.2022
No Degree - Marketing
University of Mississippi
High School Diploma -
Regina Dominican High School
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