Tristen Ramos
Cripple Creek,CO
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Operations Manager, Customer Experience
Bronco Billy's Casino
05.2023 - Current
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Cooperated closely with other departments to support achievement of customer experience outcomes.
- Developed systems and procedures to improve operational quality and team efficiency.
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Increased profit by streamlining operations.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Food and Beverage Manager
Wildwood Casino
05.2020 - 05.2023
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Managed bar and wait staff and directed hiring program.
Slot Machine Technician
Colorado Grande Casino
09.2017 - 02.2020
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
- Coordinated, managed and organized special projects relevant to new machine installations, conversions, slot moves, player tracking and signs.
- Conducted routine inspections to verify compliance with gaming control.
Education
Masters in Criminal Justice - Criminal Justice
University of Colorado At Colorado Springs
Colorado Springs, CO05.2018
Skills
- Control of Expenses
- Cross-Functional Collaboration
- Content Workflow
- Customer Experience Improvement
- Training Programs
- Customer Care
- Data Analytics
Timeline
Operations Manager, Customer Experience
Bronco Billy's Casino
05.2023 - Current
Food and Beverage Manager
Wildwood Casino
05.2020 - 05.2023
Slot Machine Technician
Colorado Grande Casino
09.2017 - 02.2020
Masters in Criminal Justice - Criminal Justice
University of Colorado At Colorado Springs
Similar Profiles
Julian ElizondoJulian Elizondo
Dual Rate Table Games Dealer at Bronco Billy's Casino/ChamonixDual Rate Table Games Dealer at Bronco Billy's Casino/Chamonix
Tristen RamosTristen Ramos
Operations Manager at Bronco Billy's CasinoOperations Manager at Bronco Billy's Casino
Owen PinedaOwen Pineda
Restaurant Front of House Lead at Bronco Billy's Pizza PalaceRestaurant Front of House Lead at Bronco Billy's Pizza Palace