Tristen Ramos

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Led hiring, onboarding and training of new hires to fulfill business requirements.

• Managed inventory effectively, reducing waste and optimizing stock levels.
• Developed staff training programs to enhance service skills and increase overall efficiency.
• Resolved customer complaints involving food or beverage quality and service.
• Maintained highest standards for beverage quality and service.
• Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
• Improved customer satisfaction by implementing innovative food and beverage menu options.
• Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
• Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
• Responded to customer complaints, addressing concerns, and distress with amicable interactions.
• Managed bar and wait staff and directed hiring program.

• Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
• Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
• Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
• Connected with guests on personal level to build loyalty.
• Built rapport with regular patrons, recognizing and remembering their preferences to personalize their gaming experience.
• Dispensed machine payouts and provided change for players.
• Remained up-to-date on new slot games, technology updates, or promotions to effectively inform guests about current offerings at the casino.

Surveillance officer

• Assisted law enforcement agencies in investigations, providing valuable information gathered through surveillance operations.
• Enhanced security measures by conducting regular surveillance of premises and monitoring CCTV systems.
• Maintained strict confidentiality of sensitive information acquired during surveillance operations, protecting the privacy and security of employees and patrons.
• Monitored guests for signs of suspicious or criminal activity.
• Developed strong analytical skills while reviewing hours of video footage, enabling accurate identification of potential threats or criminal activity.