Tristen Ritchey
Azle,TX
Summary
Driven Dispatcher / Logistics Coordinator with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
8
8
years of professional experience
Work History
Dispatcher
Rock N' Freight
06.2023 - Current
- Redirected shipments in transit
- Documented changes in the computer tracking system
- Maintained detailed call records
- Assisted drivers and transportation companies in problem-solving
- Resolved disagreements and negotiated agreements
- Communicated emergencies, delays, and schedule changes
- Led warehouse improvement initiatives.
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Senior Logistics Coordinator
DFH Transportation
01.2018 - 06.2023
- Kept track of transportation costs and reported on them
- Coordinated logistics, managed schedules, and optimized transportation routes
- Provided administrative support and ensured compliance with industry regulations
- Delivered exceptional customer service and addressed queries
- Proficient in managing various types of equipment
- Developed and implemented efficient transportation routes
- Ensured adherence to industry regulations and safety standards
- Oversaw and managed transportation inventory
- Troubleshot and resolved issues related to transportation logistics
- Familiarity with transportation management software
- Led a team of 7 employees.
Customer Service Representative
24-7 Intouch
01.2017 - 01.2018
- Provided exceptional service to customers by addressing concerns and answering questions
- Built a loyal customer base by delivering a superior customer experience
- Resolved customer issues and made recommendations
- Promoted products and services to customers
- Implemented strategies to meet customer needs and resolve concerns.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Personal Trainer
24 Hour Fitness
01.2016 - 01.2017
- Provided dietary restrictions and guidelines to clients
- Instructed clients during strength training, cardiovascular exercise, and stretching
- Developed, planned, and led personal and group fitness sessions
- Reduced learning time by effectively developing customer rapport and training clients
- Evaluated people's health
- Ensured safety of all members and clients
- Created customized workout systems and organized personal fitness plans, records, and contracts.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.
- Increased client retention through consistent communication, motivation, and support.
Education
High School -
Azle High School
Azle, TX01.2017
Skills
- Computer proficient
- Team Leadership
- Schedule Management
- Data Entry
- Dispatch Coordination
- Work Order Management
- Service Planning
- Database Maintenance
- Prioritizing Calls
- Decision Making
- Adaptability
- Organizational Skills
Timeline
Dispatcher
Rock N' Freight
06.2023 - Current
Senior Logistics Coordinator
DFH Transportation
01.2018 - 06.2023
Customer Service Representative
24-7 Intouch
01.2017 - 01.2018
Personal Trainer
24 Hour Fitness
01.2016 - 01.2017
High School -
Azle High School
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