Tristen Roundtree
Heath
Summary
I would describe myself as a dynamic and intelligent Food Service Specialist with a proven track record at Licking Memorial Health Systems. I have excelled greatly in careful and satisfying customer service and have enhanced kitchen efficiency through effective delegation and training, achieving high health inspection scores. I possess a strong work ethic and adaptability, fostering teamwork in order to provide the best blend of efficiency and satisfaction, both amongst my coworkers and to the community at large.
Overview
5
5
years of professional experience
Work History
Food Service Specialist
Licking Memorial Health Systems
01.2022 - Current
- Maintained proper temperatures during storage, cooking and serving.
- Increased kitchen staff efficiency through effective delegation of tasks and responsibilities.
- Improved food safety standards by consistently maintaining a clean and organized workspace.
- Actively participated in community outreach events promoting awareness about healthy eating habits and sustainable sourcing practices within the food industry.
- Utilized standard recipes to bake, fry, steam or otherwise prepare dishes.
- Implemented employee training programs to increase overall knowledge and performance within the food service department.
- Demonstrated versatility in adapting quickly to changing demands in various roles such as cook, server or cashier when required.
- Spearheaded efforts to achieve high health inspection scores through diligent adherence to sanitation guidelines and regulations.
- Utilized time management skills effectively prioritizing tasks under pressure ensuring smooth operations during busy periods.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Customer Service Representative
Arby's
06.2020 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Kept coworkers in line and on task with their jobs while focusing and finishing my own work.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Heath High School
Heath, OH05-2021
Skills
- Customer service and assistance
- Cleaning and sanitizing
- Food safety
- Time management
- Teamwork and collaboration
- Waste reduction
- Quality control
- Positive attitude
- Strong work ethic
- Quick learner
- ServSafe certification
- Hospital standards
Timeline
Food Service Specialist
Licking Memorial Health Systems
01.2022 - Current
Customer Service Representative
Arby's
06.2020 - 12.2021
Heath High School
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