Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tristen Trotter

Wichita,KS

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience

Work History

General Manager

Lizzy's Gentleman's Club
04.2022 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Formulated policies and procedures to streamline operations.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Entertainment Manager

The Forge
01.2020 - 04.2022
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Monitored budget and expenditures, keeping facility within budget.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Partnered across departments to run smooth, professional events and activities.
  • Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Created and maintained detailed reports of daily, weekly and monthly operations.

Shift Leader

McDonald's Restaurant
01.2018 - 01.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Education

High School Diploma -

Chapparal
Anthony, KS
04.2014

Skills

  • Quality Management
  • Customer Relationship Management
  • Expense Control
  • Customer Retention
  • Staff Supervision
  • Schedule Management
  • Team Leadership
  • Employee Development

References

Steve Trotter - 3167496972

Shaun Botinus - 8502075513

Madeline Schmidt - 3166703071 

Timeline

General Manager

Lizzy's Gentleman's Club
04.2022 - Current

Entertainment Manager

The Forge
01.2020 - 04.2022

Shift Leader

McDonald's Restaurant
01.2018 - 01.2020

High School Diploma -

Chapparal

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Tristen Trotter