Tristen Vaughn
Hays,NC
Summary
Service-oriented Field Technician successful at maximizing customer satisfaction. Organized and dependable candidate with knowledge in Spectrum's equipment, plans and services. Routine preventative maintenance, business-class and residential troubleshooting and installation of Spectrum's services as well as maintaining a safe work environment and providing the best customer experience possible.
Overview
7
7
years of professional experience
Work History
Field Technician V
Spectrum
12.2021 - Current
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Reduced downtime by swiftly identifying and resolving network problems through comprehensive diagnostics.
- Collaborated with team members to complete complex installations, ensuring seamless integration with existing infrastructure.
National Account Manager
Lowe's
08.2020 - 12.2021
- Strengthened relationships with key clients by maintaining consistent communication and providing tailored solutions.
- Implemented efficient tracking systems for managing customer information, streamlining communications and increasing productivity.
- Maximized revenue growth by identifying upsell opportunities within existing accounts.
Customer Sales Representative
Lowe's
06.2019 - 08.2020
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
- Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
- Provided after-sales support as needed, further strengthening relationships with clients and promoting long-term retention rates.
Sales Associate
AutoZone
01.2019 - 07.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Team Leader
Burger King
01.2017 - 01.2020
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
High School Diploma -
North Wilkes High School
Hays, NC03.2019
Skills
- Equipment Installation
- Safety Management
- Communication
- Conflict Management
- Critical Thinking
- Customer Service
- Time Management
- Organizational Skills
- Team Collaboration
- Customer Relations
Timeline
Field Technician V
Spectrum
12.2021 - Current
National Account Manager
Lowe's
08.2020 - 12.2021
Customer Sales Representative
Lowe's
06.2019 - 08.2020
Sales Associate
AutoZone
01.2019 - 07.2020
Team Leader
Burger King
01.2017 - 01.2020
High School Diploma -
North Wilkes High School
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