TRISTIAN DOWIS

CUSTOMER OBSESSED

• Identified potential new customers within assigned territory through market research and cold calling techniques.
• Enhanced customer satisfaction by promptly addressing concerns and providing efficient route service solutions.
• Provided exceptional customer service by actively listening to client needs and offering tailored product recommendations based on their requirements.
• Streamlined delivery processes for improved efficiency and reduced delivery times.
• Developed strong client relationships, resulting in repeat business and long-term partnerships.
• Continuously updated product knowledge through ongoing training sessions, enabling informed conversations with clients about features and benefits of offerings.
• Implemented effective time management strategies to maximize productivity during daily routes.
• Supported fellow route service representatives by providing backup coverage during absences or vacations, ensuring seamless customer experiences.
• Developed and implemented promotional strategies to boost sales and customer loyalty.
• Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
• Represented wide range of products and brands.
• Handled customer concerns and issues by answering questions and escalating major problems to supervisor.

• Optimized inventory management, reducing waste and ensuring availability of necessary supplies.
• Supported pharmacy team by efficiently organizing supplies, cleaning workspaces, and assisting with daily operations as needed.
• Conducted quality control tests on compounded medications, ensuring safety and efficacy for patients.
• Collaborated with pharmacists to provide high-quality patient care and tailored medications.
• Maintained sterile environment, adhering to strict safety protocols and preventing contamination.
• Continuously updated knowledge of pharmaceutical industry trends and regulations through professional development opportunities.
• Streamlined workflow for increased efficiency in medication preparation and dispensing.
• Actively participated in regular audits to ensure adherence to state board regulations governing compounding practices within the pharmacy setting.
• Kept detailed records of all compounding activities, maintaining compliance with regulatory standards.
• Accurately measured ingredients using precise scales and electronic devices for exact dosages in compound formulations.
• Provided exceptional customer service, addressing questions and concerns regarding compounded medications.

• Tasked with IT problems and expected to provide quick solutions to issues
• Assisted in troubleshooting technical issues that affected website performance, collaborating with IT support teams when necessary.
• Managed relationships with external service providers such as maintenance companies or IT support teams resulting in prompt issue resolution times when needed.
• Streamlined IT support processes for faster resolution times, implementing a ticketing system to track issues more effectively.
• Ensured seamless integration of new technology updates within existing systems by working closely with IT support teams during rollouts or upgrades.
• Increased employee satisfaction with IT support services by implementing a centralized helpdesk system for efficient issue resolution.
• Responsible for the maintenance of PDAs, laptops, desktops and other electronic devices
• Maintained perfect accountability for all devices that were checked out and used by employees at the facility.
• Expedited issue resolution for staff members by serving as the primary point of contact between employees and IT support services regarding technical problems with computer systems or software applications.

• Active member of the US Army Reserve
• Provide safety, security and relief during natural disasters and states of emergencies for the citizens of The United States and South Carolina
• Served the citizens of Florida during and provided relief after Hurricane Irma.
• Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
• Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
• Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
• Performed as fire team member during situational training exercises and infantry dismounted battle drills.
• Enhanced team efficiency by conducting regular training sessions and tactical drills.
• Led fire team during infantry dismounted battle drills and situational training exercises.
• Responded to emergencies with speed, efficiency, and knowledgeable assistance.

• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Resolved third-party billing, computer system and customer service issues.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Responsible for ordering medications and pharmacy equipment
• Received training to become Nationally and State Certified Pharmacy Technician.

• Provided excellent customer service in a fast-paced environment.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Responsible for ordering medications and pharmacy equipment.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.