Tristian Hedgpeth
Cherryville,NC
Summary
Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for Focus and Full-Service brands.
Overview
4
4
years of professional experience
Work History
Regional Sales Manager
Scarlet Boom LLC
08.2023 - Current
- Increased hotel bookings by developing and implementing strategic sales plans targeting various market segments.
- Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries or concerns.
- Established strong relationships with key industry partners and clients, leading to repeat business and referrals.
Assistant General Manager
Hampton Inn By Hilton
01.2023 - 08.2023
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Reduced operating expenses by negotiating with vendors and optimizing resource management.
Assistant General Manager
Hilton Garden Inn Hotel
07.2021 - 01.2023
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
Guest Service Representative
Kimpton Hotels & Restaurants
09.2020 - 07.2021
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Streamlined front desk operations for increased efficiency and improved customer service.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
Front Desk Agent
Hampton Inn By Hilton
01.2020 - 09.2020
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Ensured accurate inventory management of hotel supplies, reducing waste and optimizing resource allocation.
Education
Bachelor of Science - Hospitality Administration And Management
Western Carolina University
Cullowhee, NC12.2022
Skills
- Strategic Planning and Analysis
- Guest Experiences
- Guest Services Management
- Employee Scheduling
- Marketing
- Staff Scheduling
- Training and Mentoring
- Staff Supervision
Timeline
Regional Sales Manager
Scarlet Boom LLC
08.2023 - Current
Assistant General Manager
Hampton Inn By Hilton
01.2023 - 08.2023
Assistant General Manager
Hilton Garden Inn Hotel
07.2021 - 01.2023
Guest Service Representative
Kimpton Hotels & Restaurants
09.2020 - 07.2021
Front Desk Agent
Hampton Inn By Hilton
01.2020 - 09.2020
Bachelor of Science - Hospitality Administration And Management
Western Carolina University
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