Tristian Richard
Cypress,TX
Summary
Adept at enhancing customer relations and resolving complex issues, I leveraged my analytical thinking and expert problem-solving skills at Milan Laser Hair Removal to significantly improve service delivery. My proficiency in Salesforce and exceptional organizational abilities drove operational excellence at Gap, showcasing my commitment to professionalism and efficiency.
Overview
12
12
years of professional experience
Work History
Clinic Specialist
Milan Laser Hair Removal
07.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Representative
QVC Call Center
01.2024 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Assistant Manager of Operations
Gap
05.2017 - 01.2024
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Brand Associate
Gap
10.2012 - 05.2017
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Managed inventory levels efficiently, reducing waste and ensuring a consistent supply of high-demand products.
- Handled customer inquiries professionally, providing accurate product information while maintaining a friendly demeanor at all times.
- Worked closely with visual merchandisers to design eye-catching window displays reflective of current fashion trends and brand identity.
Education
Bachelor of Science - Rehabilitation Science
Southern University And A&M College
Baton Rouge, LA05-2014
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Proficient in Microsoft Office
- Proficient in Salesforce
- Multitasking Abilities
- Organizational skills
- Written/ Verbal communication
- Problem-solving
- Time management
- Professionalism
Accomplishments
- Achieved Total Sales Goal through effectively helping with Upsells.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Supervised team of 20 staff members.
Languages
English
Timeline
Clinic Specialist
Milan Laser Hair Removal
07.2024 - Current
Customer Service Representative
QVC Call Center
01.2024 - 07.2024
Assistant Manager of Operations
Gap
05.2017 - 01.2024
Brand Associate
Gap
10.2012 - 05.2017
Bachelor of Science - Rehabilitation Science
Southern University And A&M College
Similar Profiles
Shannon SmithShannon Smith
Registered Nurse at Milan Laser Hair RemovalRegistered Nurse at Milan Laser Hair Removal
Alexa HysenAlexa Hysen
Sales & Front Desk Coordinator at Milan Laser Hair Removal ClinicSales & Front Desk Coordinator at Milan Laser Hair Removal Clinic
Lindsey SteenLindsey Steen
Assistant Clinic Manager and Clinic Manager at Milan Laser Hair RemovalAssistant Clinic Manager and Clinic Manager at Milan Laser Hair Removal
Jordan GlesmannJordan Glesmann
Client Relations & Sales Supervisor at Milan Laser Hair RemovalClient Relations & Sales Supervisor at Milan Laser Hair Removal
Mark ConlonMark Conlon
Corporate Counsel at Hewlett Packard EnterpriseCorporate Counsel at Hewlett Packard Enterprise