Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Timeline
Generic

Tristika Small

Executive Leadership
Minneapolis,MN

Summary

Versatile executive leader! I am a quick and firm decision-maker possessing first-rate communication. I have a track record of successfully collaborating to develop work designs, financial strategies, and people development. In addition, I am organized and a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals is something I am eager to contribute!

Overview

12
12
years of professional experience

Work History

Regional Project Manager

Elevate Patient Financial Solutions
03.2015 - Current
  • Leading regional expansion initiatives, overseeing successful integration of new business units into existing operations.
  • Spearheaded process improvements to optimize workflow and reduce overall project costs.
  • Promoted a culture of continuous improvement within the project team by actively seeking feedback from all stakeholders involved.
  • Analyzed project performance data to identify areas of improvement.
  • Collaborated with sales teams to identify potential opportunities for new projects or expansions in existing markets.
  • Served as a primary point of contact for all client inquiries, establishing rapport while managing expectations throughout each interaction professionally.
  • Conducted quarterly business reviews with key accounts for performance evaluation, goal setting, and relationship building purposes.
  • Analyzed sales data for trends and insights, leading to more targeted marketing efforts that attracted new clients.
  • Increased revenue by identifying upsell opportunities and presenting additional product offerings to clients.
  • Coordinated cross-functional teams for successful project delivery, ensuring consistent client satisfaction and repeat business.

Service Manager

Wells Fargo
01.2012 - 01.2015
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
  • Managed branch vault and cash supply to keep appropriate level of currency on hand.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement.

Education

MBA -

Saint Mary’s University
11.2024

Bachelor of Science - Healthcare Management & Human Services

Saint Mary's University of Minnesota
Winona, MN
04.2024

Skills

  • Team Collaboration
  • Data-driven decision-making
  • Strategic planning and execution
  • Employee Motivation
  • Business Leadership
  • Performance Improvements
  • Organizational Structuring
  • Revenue Growth
  • Business Growth Initiatives
  • Policy Development and Enforcement
  • Community Engagement
  • Effective communication skills

Affiliations

  • MN Public Health Association
  • MNsure Stakeholders Group
  • Junior Achievments

Timeline

Regional Project Manager

Elevate Patient Financial Solutions
03.2015 - Current

Service Manager

Wells Fargo
01.2012 - 01.2015

MBA -

Saint Mary’s University

Bachelor of Science - Healthcare Management & Human Services

Saint Mary's University of Minnesota
Tristika SmallExecutive Leadership