Tristin Greig

• Delivered consistent, high-quality service in a fast-paced, emotionally dynamic environment
• Utilized active listening and clear communication to understand client needs, concerns, and emotional states
• Demonstrated strong observational skills, identifying nonverbal cues, mood shifts, and interpersonal dynamics
• Maintained composure and emotional regulation during high-stress interactions, conflict, and time pressure
• Built rapport quickly with a diverse clientele, adapting communication styles to individual personalities and needs
• Applied problem-solving and de-escalation skills to resolve concerns in a respectful and client-centered manner

Clinical Relevance:
This role strengthened core counseling competencies including emotional attunement, boundary-setting, empathy, stress tolerance, and relational communication.

• Supported counselors and program staff in a community-based organization serving individuals impacted by trauma, incarceration, and systemic barriers
• Assisted with administrative tasks including scheduling, paperwork, and organization of client-related materials, gaining exposure to counseling operations
• Observed counselor-client interactions, developing an understanding of professional boundaries, confidentiality, and ethical conduct
• Practiced empathic listening and respectful communication with individuals from diverse cultural, socioeconomic, and life backgrounds
• Gained insight into trauma-informed care, rehabilitation, and the importance of psychological support in community reintegration