Tristin Hatch
Customer Sentiment Manager
Salt Lake City,UT
Summary
Detail oriented operations manager with experience leading catering programs and call center teams in fast paced service environments. Experienced in customer sentiment analysis, performance tracking, and process optimization to drive improved service outcomes. Combines data driven decision making with strong interpersonal skills to enhance both operational performance and client satisfaction.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Customer Sentiment Manager
R&R BBQ
02.2024 - 01.2026
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Catering Manager
R&R BBQ
11.2017 - 02.2024
- Handled catering scheduling, ordered food and planned events.
- Worked with chefs to plan menus according to client needs and budgets.
- Maintained a safe work environment by enforcing proper food handling procedures and adhering to health department regulations.
- Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Hired and trained both permanent and temporary staff members.
- Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
- Conducted post-event evaluations with clients, identifying areas for improvement and implementing changes accordingly.
- Designed catering packages to increase sales and customer experience.
Education
Bachelor of Science - Psychology
University of Utah
Salt Lake City, UT 05.2001 -
Skills
Team leadership
Operations management
Informed decision-making
Service excellence
Skilled in event organization
Project management software
Detail-oriented data entry
Call management
Timeline
Customer Sentiment Manager
R&R BBQ
02.2024 - 01.2026
Catering Manager
R&R BBQ
11.2017 - 02.2024
Bachelor of Science - Psychology
University of Utah
05.2001 -