Tristin Hunt
Quality Assurance Engineer
Riverview,FL
Summary
Methodical Quality Assurance Engineer experienced in software development processes and optimal testing strategies. Helps teams produce exceptional products by offering in-depth quality assurance support. Open and clear communicator with good multitasking skills, organized nature and strong attention to detail. Strong documentation and report writing abilities. Reads and interprets technical documentation to make accurate assessments of software and functionality.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Quality Assurance Engineer
Sticky.io
Tampa, Florida
12.2019 - Current
- Gathered data on integration issues and vulnerabilities and outlined improvement recommendations.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Demonstrated new product features and functionality to clients, managers and team members.
- Proposed development and testing improvements to positively impact usability, function and performance.
- Collaborated with developers and product owners to stay current on product features and intended functionality.
- Collaborated with developers and project managers to assess program capabilities, features and testing demands.
- Drove corrective and preventive actions at leadership level to accomplish project closure and recurrence control, providing necessary resources and clearing roadblocks.
- Produced and maintained consistent technical documentation using the Zephyr Scale plugin in Jira.
- Debugged code and located root causes of problems by reviewing configuration files and logs.
- Increased and improved knowledge of E-commerce software and documentation tools by engaging in available trainings and seminars.
- Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.
- Effectively interacted with Sales and Client Success departments regarding software defects and functionality issues, working closely to develop innovative solutions.
- Planned and devised cohesive test plans for projects using advanced testing technologies.
Graduate Research Assistant
Saint Leo University
Dade City, FL
09.2017 - 09.2019
- Completed administrative and research duties per professor request.
- Researched information regarding Cybersecurity the SDLC to assist professors with academic pursuits.
- Conducted, researched and drafted memos and summaries on different areas of study.
- Supported department members with administrative, research and academic assistance.
- Contributed to professionally-written scientific paper for publication.
- Prepared materials for reports, presentations and submission to peer-reviewed journal publications.
- Analyzed acquired information and presented to professors.
- Planned, modified, and executed research techniques, procedures and tests.
- Assisted faculty members with data collection for potential academic publications.
- Helped team meet regulatory requirements by coordinating documentation and filings.
- Planned, modified and executed research techniques, procedures and tests.
Technical Support Representative
VIPRE
Clearwater, Florida
09.2016 - 09.2017
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with colleagues in both domestic and international support facilities.
- Conducted in-depth product and issue resolution research to address customer concerns.
- Managed high levels of call flow and responded to high level technical support needs.
- Translated complex technical issues into digestible language for non-technical users.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Identified potential sales and cross-selling opportunities in course of delivery of support services.
- Used ticketing systems to manage and process support actions and requests.
Education
Bachelor of Science - Computer Information Systems
Saint Leo University
Saint Leo, FL 08.2012 - 08.2016
Master of Science - Cybersecurity
Saint Leo University
Saint Leo, FL 08.2017 - 08.2019
Skills
Performance Threshold Drafting
Regulatory Compliance Assurance
Automated testing
Pre-Release Test Scheduling
Documentation skills
Test implementation
Manual test case preparation
MS Office
Dependable and Responsible
Flexible and Adaptable
Self-Motivated
Training and Development
Computer Skills
Defect monitoring
Accomplishments
- Collaborated with multiple teams of 10-20 in the development of integrations in the Big Commerce and Salesforce spaces.
- Supervised team of 6 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
Assisted in the rebrand process AND the launch/testing of both new platforms and integrations
Timeline
Quality Assurance Engineer
Sticky.io
12.2019 - Current
Graduate Research Assistant
Saint Leo University
09.2017 - 09.2019
Master of Science - Cybersecurity
Saint Leo University
08.2017 - 08.2019
Technical Support Representative
VIPRE
09.2016 - 09.2017
Bachelor of Science - Computer Information Systems
Saint Leo University
08.2012 - 08.2016