Summary
Overview
Work History
Education
Skills
Timeline
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TRISTIN MCMAHON

RENTON

Summary

With well over 10 years of customer service experience, I am looking to acquire a position with a company that not only values its clients, but its employees as well. I am an exceedingly hard worker, that learns fast, cares about the clients, and is ready to give my all to the right position for the right company. My patience, desire to work hard and get excellent results will most definitely add to any company who gives me the opportunity.

Overview

12
12
years of professional experience

Work History

ACCOUNT EXECUTIVE

Railbookers
10.2023 - Current
  • Develop tailored travel itineraries, leveraging multi-screen efficiency to transform client preferences into unforgettable journeys, driving sales closure.
  • Manage client relationships through proactive follow-ups, consistently exceeding sales targets and improving customer satisfaction rates.
  • Using the ability to have patience, active listening and empathy for each client, in order to best serve their needs and keep them coming back to book again.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.

BUSINESS ADMINISTRATOR

Fire Fighter Air Coalition
11.2023 - 01.2025
  • Manage data entry projects using Excel and Google Sheets, creating maps, and organizing data.
  • Develop engaging ad content and manage social media presence.
  • Remote

GENERAL MANAGER

Palms Hospitality LLC
07.2017 - 07.2023
  • Led comprehensive hotel operations, overseeing bookkeeping, reservations, and employee management. Streamlined guest relations and enhanced online presence across platforms.
  • Drove guest satisfaction through proactive complaint resolution and personalized service. Optimized cash flow management and payment processes across multiple properties.
  • Fostered a cohesive team environment, effectively delegating tasks and addressing property needs. Maintained seamless communication across departments.

SALES ASSOCIATE

Disney Store
06.2013 - 02.2014
  • Creating enchanting guest experiences, mastering POS operations and inventory management while delivering exceptional customer service at Disney Store.
  • Resolved guest complaints effectively, driving customer satisfaction and loyalty while maintaining a magical atmosphere in line with Disney's brand standards.
  • Managed cash transactions with precision, ensuring accurate financial records and maintaining store security protocols during peak shopping periods.

Education

PSYCHOLOGY -

Skagit Valley College
Mount Vernon, WA
06.2011

HIGH SCHOOL DIPLOMA - undefined

Stanwood High School
Stanwood, WA
06.2010

Skills

  • Customer service
  • Customer relations
  • Active listening
  • Critical thinking
  • Complaint handling
  • Problem resolution
  • Multitasking and organization
  • Adaptability and flexibility
  • Empathy and patience

Timeline

BUSINESS ADMINISTRATOR

Fire Fighter Air Coalition
11.2023 - 01.2025

ACCOUNT EXECUTIVE

Railbookers
10.2023 - Current

GENERAL MANAGER

Palms Hospitality LLC
07.2017 - 07.2023

SALES ASSOCIATE

Disney Store
06.2013 - 02.2014

HIGH SCHOOL DIPLOMA - undefined

Stanwood High School

PSYCHOLOGY -

Skagit Valley College

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TRISTIN MCMAHON