TRISTIN MONGOLD
Las Vegas
Summary
Professional in hospitality industry with strong experience in providing exceptional service and ensuring customer satisfaction. Adept at team collaboration, maintaining high standards, and adapting to changing needs. Skilled in communication, multitasking, and handling high-pressure environments. Known for reliability and focus on achieving results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hospitality Server
Jolie & The Belle
05.2024 - 01.2025
- Increased repeat business by building rapport with regular patrons through personalized service
- Maintained cleanliness throughout the dining area, adhering to strict sanitation standards for a safe dining environment.
- Adhered to company policies and local regulations regarding the responsible service of alcohol, ensuring a safe and enjoyable experience for all guests.
- Maximized efficiency in serving large groups by coordinating with team members on proper order-taking techniques and dividing tasks accordingly.
- Improved teamwork and communication among staff members by actively participating in pre-shift meetings and offering constructive feedback.
Hospitality Server
King & Queen Cantina
08.2018 - 04.2023
- Upheld a welcoming atmosphere by greeting guests upon arrival and promptly addressing any special requests or accommodations needed throughout their visit.
- Streamlined dining experiences with efficient table settings and timely food delivery.
- Improved teamwork and communication among staff members by actively participating in pre-shift meetings and offering constructive feedback.
- Supported restaurant revenue goals by upselling appetizers, desserts, beverages, or promotional items when appropriate opportunities arose during guest interactions.
- Collaborated with kitchen staff to ensure prompt service and accurate order fulfillment.
Banquet Server & Hostess
Three's Bar & Gri
12.2014 - 08.2018
- Provided friendly, courteous service to create memorable moments for guests.
- Responded to guest inquiries and requests promptly and courteously.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
Education
Core Diploma -
Maui High School
Maui, HI01.2014
Skills
- Collaborative Team Member
- Goal-Oriented Professional
- Simultaneous Task Management
- Consistent Punctuality
- Independent Problem-Solver
- Analytical Problem-Solving
- Effective Communication Abilities
- Food Safety Awareness
- Cash Handling Proficiency
Awards
Miss Haleakala, 2015
Certification
Food Safety Awareness
TAM
Timeline
Hospitality Server
Jolie & The Belle
05.2024 - 01.2025
Hospitality Server
King & Queen Cantina
08.2018 - 04.2023
Banquet Server & Hostess
Three's Bar & Gri
12.2014 - 08.2018
Core Diploma -
Maui High School
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