TRISTIN NEUMANN
Costa Mesa,CA
Summary
Energetic and articulate Customer Service Coordinator with 7+ years of experience multitasking in fast-paced environments to effectively solve consumer concerns. Obsessed with exceeding customer satisfaction by conveying a compassionate, warm demeanor, paying meticulous attention to detail, and employing independent problem-solving skills to ensure efficient and precise resolution of consumer queries. Specialties include superlative skills in ensuring customers feel listened to and cared for, oral and written communication, active listening and proactive issue resolution. Received extensive praise for consistently displaying a big smile, that of which can be felt over the phone.
Overview
7
7
years of professional experience
Work History
Catering Server / Event Coordinator
TK Burgers
01.2017 - 07.2023
- Created memorable and uplifting customer experiences by ensuring notable enthusiasm and genuine customer concern is presented during every interaction.
- Communicated with customers via phone, text messaging, and in person to provide company information, service details, answer questions, and respond to grievances.
- Resolved customer complaints and requests as quickly and empathetically as possible, ensuring the customer feels heard and cared for.
- Executed meal service simultaneously serving multiple guests while directing attention to special requests or dietary restrictions, in a highly fast pace environment.
Patient Care Coordinator
Beauty Boost Med Spa
08.2021 - 01.2022
- Ensured every patient feels welcomed and cared for by being greeted with a remarkably warm and bubbly demeanor.
- Answered calls, texts, and emails promptly to offer office information, answer questions about procedures, walk patients through pre-op and post-op guidelines, and schedule patient appointments.
- Actively listened to patient concerns via phone, text, email, and in person, and empathetically worked to resolve the issue quickly, ensuring the patient feels understood and cared for.
- Entered daily data into multiple computer systems, documented notable office activities, and shared ideas for improvement.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Oversaw calendar to manage team schedule and keep providers appropriately booked.
Hostess
The Old Spaghetti Factory International Inc.
04.2016 - 12.2016
- Built strong customer rapport by maintaining an exceptionally positive, customer-centric attitude, orchestrating speedy seating, and accommodating customer requests.
- Actively listened to consumers, handled concerns quickly, and escalated major issues to supervisor, over the phone and in person.
- Answered phones to take reservations and to-go orders, answer customer questions, and inform customers of wait times.
- Documented reservations and communicated changes to guests and staff members.
Education
Associate of Science - Radiologic Technology
Orange Coast College
Costa Mesa, CA05.2026
High School Diploma -
Newport Harbor High School
Newport Beach, CA06.2017
Skills
- Over the Top Customer Service
- Notably Friendly and Energetic Tone of Voice
- Gracious Conflict Resolution & Problem Solving
- Active Listening
- Articulate Verbal and Written Communication
- Multitasking in a Fast Paced Environment
- Knowledge of Products & Services
- Interdepartmental Collaboration
Accomplishments
- HIPAA, HITECH, & Omnibus for Healthcare Certification - 2021
- Sharps Safety for Healthcare Certification - 2021
- Bloodborne Pathogens for Healthcare Certification - 2021
- Allergan Aesthetics Training Course - 2021
Personal Statement
I am completely obsessed with creating uplifting and positive experiences with every person I encounter in my life. I take immense pride in being a "ray of sunshine" and bringing smiles to peoples faces. The human experience is not an easy one to go through, and I know that the simple act of interacting with someone who provides a genuinely warm, caring presence, brightens people's day. My biggest passion in life is learning ways to actively grow and become the best version of myself that I can be. I know that therapy is an invaluable resource in understanding and bettering yourself, and I wholeheartedly believe that everybody can work to improve all aspects of their life by engaging in therapy. I have immense respect and am incredibly grateful for companies such as Okay Humans, who are proactively working to dispel stigmas, and provide easily accessible therapy for everyone. I have a very flexible schedule, and I am very quick to learn how to navigate different technological systems. I know that I would fit right in with the Okay Humans team, and I would LOVE the opportunity to play a part in helping others gain access to such a valuable platform.
Timeline
Patient Care Coordinator
Beauty Boost Med Spa
08.2021 - 01.2022
Catering Server / Event Coordinator
TK Burgers
01.2017 - 07.2023
Hostess
The Old Spaghetti Factory International Inc.
04.2016 - 12.2016
Associate of Science - Radiologic Technology
Orange Coast College
High School Diploma -
Newport Harbor High School
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