Tristin Taylor
Colorado Springs,CO
Summary
Upbeat and positive individual with a passion for exceptional customer service. Personal motto of "customer first," where taking care of a client comes first every time. Expert in customer service with many years of experience working in a collaborative team environment. Friendly and reliable individual excited to provide extraordinary customer service and excellent work ethic in a stimulating industry.
Overview
9
9
years of professional experience
Work History
Member Service Representative
USAA Federal Savings Bank
11.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional customer service through active listening, understanding member needs, and offering appropriate solutions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Customer Host
Red Lobster
02.2020 - 04.2023
- Cultivated positive guest relations by utilizing excellent communication with team members in order to orchestrate speedy seating.
- Assigned patrons to tables suitable for their needs, while simultaneously focusing on the needs of the restaurant section rotation.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Managed reservations in-house with great efficiency in order to reduce overbooking which helped immensely with creating a more positive guest experience.
- Monitored restaurant regularly and worked with staff to make sure the areas were clean for a better customer experience.
- Developed a strong passion for delivering great customer service and exceeding goals in the workplace.
Front End Associate
Target
07.2017 - 08.2019
- Restocked and organized merchandise in front lanes in order to deliver a better customer experience.
- Answered questions about store policies and addressed customer concerns whenever necessary.
- Engaged customers in lighthearted banter in order to create a more personalized experience
- Assisted customers with completing purchases and locating items if necessary.
- Influenced customers to join reward programs in order to create customer loyalty.
- Proactively monitored self-checkout systems and provided assistance to customers when needed.
- Motivation to exceed sales-goals and to learn all parts of the job, including other duties and roles throughout the store.
Sales Associate
Kneaders
08.2015 - 03.2017
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Greeted customers at deli counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Influenced client buying decisions by utilizing customer loyalty programs and up-selling additional items.
- Learned to prioritize customer concerns and engage them in conversation in order to promote better experience overall.
Education
Bachelor of Arts - English
UC Davis
12.2024
Associate of Arts - English
Solano Community College
05.2021
Skills
- Dependable and punctual
- Creative problem solver
- Motivation to learn and be coached about the securities industry
- Passion for service to clients
- Desire to be part of a supportive and collaborative team
- Easily adaptable to new technology
- Excellent communication and client engagement skills
Timeline
Member Service Representative
USAA Federal Savings Bank
11.2023 - Current
Customer Host
Red Lobster
02.2020 - 04.2023
Front End Associate
Target
07.2017 - 08.2019
Sales Associate
Kneaders
08.2015 - 03.2017
Bachelor of Arts - English
UC Davis
Associate of Arts - English
Solano Community College
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