Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tristina M. Peterson

Huntersville,NC

Summary

Dedicated receptionist with 12 years experience in administration. High performing quality control expert, awarded the Patient's Choice Award for Pediatrics in 2020. Effective leader in all group exercises and a recognized leader in communication, organization, and time management.

Overview

19
19
years of professional experience
1
1
Certification

Work History

FC Associate I

Amazon
12.2021 - Current
  • Operated pallet jacks and other heavy equipment to transport packages throughout facility.
  • Followed procedures at all times for personal and team safety.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Consistently exceeded scan rate requirements, helped process average of 40,000 packages per four-hour shift.

Patient Connection Concierge

Atrium Health
10.2019 - 09.2021
  • Answered patient assistance calls, assessed needs, and offered qualified support for thirty pediatric offices
  • Although it was a call center atmosphere with high call volumes at times, served each caller like the only client and went above and beyond to create first call resolution; as a result, was awarded the 2020 CCC Patient’s Choice Award for Pediatrics for having the company best satisfaction with teammate survey score of 98% for the year.
  • Using EPIC, scheduled, rescheduled, canceled, and confirmed patient appointments, verified and entered personal information, verified patient insurance eligibility.
  • Followed company privacy policy and HIPAA laws to ensure patients’ privacy as well as monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Front Desk Receptionist

Zen Massage
05.2019 - 10.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in and check-out processes.
  • Scheduled and confirmed appointments for up to ten therapists daily.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Managed over 75 customer calls per day.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.

Office Manager II/Senior Tax Specialist/Client Service Professional

H&R Block
01.2009 - 04.2019
  • At H&R Block I have had many roles that were vital to the team and the success of the office.
  • As Office Leader, ensured clients have great experience by leading and training Tax Pros and Client Service Professionals to provide excellent customer service.
  • Created and maintained office work schedules.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer questions via phone, email and in-person.
  • As Senior Tax Specialist, conducted thorough tax interviews and completed over 250 accurate tax returns and amended returns each tax season.
  • Participated in office marketing and growth by asking for referrals and creating relationships with clients.
  • As Client Service Professional, answered phones, greeted clients at the door, checked in clients, and served them before and after sitting at the tax desk.
  • Maintained and managed customer files and databases.

Receptionist

Alpine Pediatrics
08.2015 - 08.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Scheduled, rescheduled, and confirmed patient appointments, checked in patients, verified and entered personal information, verified and entered insurance info, followed company privacy policy and HIPAA laws to ensure patients’ privacy, collected co-pay and deductible payments for medical services rendered, collected and entered medical histories.
  • Called prior patient lists for upcoming events or missing immunizations and well visits.
  • Completed basic office duties including but not limited to: answering phones, sending faxes, making copies, scanning medical records, filing, and light cleaning, etc.

Human Resources/ Accounts Receivable

Alpine Lock & Safe, LLC American Fork
04.2004 - 06.2008
  • As HR, established and implemented new hiring process that was not in place beforehand, which provided fair and equal onboarding and training procedures for all employees which improved employee satisfaction and decreased turnover by 30%.
  • Completed basic office duties including but not limited to: answering phones, sending faxes, making copies, filing, data entry, scheduling jobs and dispatch technicians.
  • Worked with Intuit QuickBooks for all accounts receivable duties: input billed, cash, check, credit purchases; billed clients including some collection procedures; make deposits; complete payroll; work with CPA for all year end procedures.

Education

Some College (No Degree) -

Salt Lake Community College
Salt Lake City, UT

High School Diploma -

Walter M. Williams High School
06.1999

Skills

  • Critical Thinking
  • Appointment Scheduling Software
  • Team Leadership
  • Willing to Learn
  • Microsoft Office
  • Intuit QuickBooks
  • Comfort with Technology and Databases
  • Patient Information Collection
  • Clerical and Filing Support
  • Customer Service
  • Bank Deposits
  • Schedule Management

Certification

  • Income Tax Course, H&R Block - 2011 Completed with 92% on final

Timeline

FC Associate I

Amazon
12.2021 - Current

Patient Connection Concierge

Atrium Health
10.2019 - 09.2021

Front Desk Receptionist

Zen Massage
05.2019 - 10.2019

Receptionist

Alpine Pediatrics
08.2015 - 08.2016

Office Manager II/Senior Tax Specialist/Client Service Professional

H&R Block
01.2009 - 04.2019

Human Resources/ Accounts Receivable

Alpine Lock & Safe, LLC American Fork
04.2004 - 06.2008

Some College (No Degree) -

Salt Lake Community College

High School Diploma -

Walter M. Williams High School

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