Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Triston Allen

Harrodsburg,KY

Summary

Motivated IT professional with a strong foundation in systems, networking, and troubleshooting. A+ certified and skilled in resolving technical issues and providing excellent support. With 3 years of customer service experience, I have developed strong communication and problem-solving skills. I am eager to contribute to an IT team while continuing to grow and learn in the field. Passionate about delivering effective solutions and enhancing user satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

Panera Bread
02.2023 - 12.2023
  • Monitored inventory levels and ordering of new stock to ensure store was adequately stocked and ready for operations the following day
  • Managed budgets and tracked financial performance to ensure store profitability. This includes managing employees' hours in accordance with labor and maintaining food costs
  • Maintained a safe and clean work environment for all employees and customers
  • Analyzed customer feedback and sales trends to identify opportunities for improvement and growth. This is including feedback from customer surveys and putting together an action plan to better satisfy the customers needs
  • Managed daily operations of a retail store, including hiring and training of employees, setting goals and objectives, maintaining employee relations, and monitoring performance
  • Developed and implemented efficient processes and procedures to maximize customer satisfaction and improve operational efficiency
  • Managed a team of 7+ employees, ensuring daily tasks and long-term goals were met
  • Resolved customer complaints in a timely and professional manner
  • Developed and implemented team strategies to increase customer satisfaction
  • Engaged in upselling and suggestive selling to increase store revenue

Sales Representative

Family Farm Kennel
01.2019 - 01.2021
  • Frequently prepared the facility for tours of future clients to provide the best experience while evaluating the establishment
  • Helped customers identify desired services and promoted other options by using strong interpersonal and upselling abilities.
  • Maintained an exceptional level of customer service while delivering a quality experience for clients
  • Managed client relations, resolving customer complaints and issues in a timely fashion
  • Performed maintenance and upkeep of business, ensuring cleanliness and functionality of equipment and tools
  • Collaborated with management to analyze customer feedback and develop new strategies for customer service excellence
  • Restocked supplies and replenished cleaning products as needed
  • Scheduled many appointments a day over the phone and in person as needed
  • Went door to door offering our services generating leads
  • Grew sales with great work ethic, individualized service plans and positive attitude.

Line Cook

Bostons
06.2024 - 01.2025
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Education

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University
Salt Lake City, UT
07-2027

Skills

  • Customer service
  • Customer relationship building
  • Highly motivated
  • Money handling
  • Hardware Troubleshooting
  • Hardware Installation
  • Software Troubleshooting
  • Mobile Troubleshooting
  • Windows
  • MacOS
  • Jira Ticketing System
  • Data Security
  • Inventory Management
  • Network Troubleshooting
  • Customer Service
  • Microsoft 365
  • Technical Support
  • Communication
  • Teamwork
  • Product Knowledge

Certification

  • CompTIA A+ - Computing Technology Industry Association. (2024)
  • CompTIA Network+ - Computing Technology Industry Association. (In Progress)


Timeline

Line Cook

Bostons
06.2024 - 01.2025

Assistant Manager

Panera Bread
02.2023 - 12.2023

Sales Representative

Family Farm Kennel
01.2019 - 01.2021
  • CompTIA A+ - Computing Technology Industry Association. (2024)
  • CompTIA Network+ - Computing Technology Industry Association. (In Progress)


Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University

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Triston Allen