Summary
Overview
Work History
Education
Skills
Timeline
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Tianna Gutzmer

Dania Beach,FL

Summary

Professional customer service specialist with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and client relations. Adaptable and reliable, excelling in fast-paced environments and meeting changing needs. Known for positive attitude, problem-solving abilities, and delivering high-quality service.

Overview

7
7
years of professional experience

Work History

Lead Bartender

Brandon's Bistro
Pembroke Pines, FL
03.2023 - Current
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Customer Service Representative

Iqor for T-Mobile
Miramar, FL
08.2021 - 02.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Senior Waitress

The Licking
Miami Gardens, FL
01.2018 - 07.2021
  • Contributed to increased revenue by upselling menu items and promoting daily specials effectively.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
  • Managed food resources, memorized orders, and coordinated customer service.

Education

Associate of Arts - Business Administration And Management

Broward College
Pembroke Pines, FL
04.2026

High School Diploma -

West Park Preparatory High School
Miramar, FL
08.2014

Skills

  • Critical Thinking
  • Customer satisfaction measurement
  • Upselling strategies
  • Workplace Safety
  • Bar Equipment Maintenance

Timeline

Lead Bartender

Brandon's Bistro
03.2023 - Current

Customer Service Representative

Iqor for T-Mobile
08.2021 - 02.2023

Senior Waitress

The Licking
01.2018 - 07.2021

Associate of Arts - Business Administration And Management

Broward College

High School Diploma -

West Park Preparatory High School

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Tianna Gutzmer