Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tristy Lohndorf

Berwick

Summary

Dynamic leader with a proven track record at Swarovski, enhancing sales productivity and fostering exceptional customer relationships. Expert in strategic planning and multi-unit management, I've significantly improved sales performance and employee retention. Skilled in recruiting and mentoring, my approach boosts team morale and drives business growth, embodying leadership and customer service excellence.

Overview

19
19
years of professional experience

Work History

District Manager

Swarovski
11.2020 - Current
  • Aligned team objectives to organizational goals for cohesive direction.
  • Established operational benchmarks to monitor performance and quality.
  • Drove employee engagement initiatives for improved morale and retention.
  • Fostered strong client relationships to drive repeat business and referrals.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
  • Improved regional sales performance by implementing targeted training programs for partners.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Managed accounts to retain existing relationships and grow share of business.

Store Manager

Swarovski
03.2013 - 11.2020
  • Motivated staff to achieve store goals for enhanced sales productivity.
  • Established a welcoming atmosphere to encourage repeat business.
  • Resolved customer complaints for improved store reputation and loyalty.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Store Manager

Nine West
11.2005 - 03.2013
  • Motivated staff to achieve store goals for enhanced sales productivity.
  • Established a welcoming atmosphere to encourage repeat business.
  • Resolved customer complaints for improved store reputation and loyalty.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Implemented loss prevention strategies, significantly reducing shrinkage.

Education

High School Diploma -

Marshwood High School
Eliot
06-2003

Skills

  • Leadership skills
  • Strategic planning
  • Multi-unit management
  • Sales reporting
  • Policies and procedures
  • Business development
  • Sales forecasts
  • Rapport and relationship building

Accomplishments

  • Maintained high evaluation .

Timeline

District Manager

Swarovski
11.2020 - Current

Store Manager

Swarovski
03.2013 - 11.2020

Store Manager

Nine West
11.2005 - 03.2013

High School Diploma -

Marshwood High School

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Tristy Lohndorf