Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tristy Saunders

Freemansburg,US

Summary

Highly disciplined, hardworking professional with 15.5 + years of experience and proven knowledge in logistics, customer/ executive support and operational management. Seeking an opportunity to leverage my skills and successfully fill a position with your company.

Overview

18
18
years of professional experience

Work History

Logistics Coordinator

Veho Logistics
Remote
01.2023 - Current
  • Effectively communicate with suppliers, retailers, customers etc to achieve profitable deals and mutual satisfaction
  • Work with minimum supervision and track multiple processes
  • Support the day-to-day logistics operations by booking ,scheduling tracking and tracing loads, while troubleshooting delays and recovering failures
  • Create shipment assignments for carriers based on client timelines
  • Communicate any delays due to weather or other emergencies to the appropriate parties to maintain client satisfaction
  • Resolve issues pertaining to warehouses and related carriers
  • Forward client-related service and quality issues to the appropriate party for resolution
  • Organize and monitored the shipment of products in accordance with customer requirements
  • Coordinate daily transportation activities including scheduling, routing, tracking and documentation
  • Collaborate with internal teams to coordinate shipments between multiple locations
  • Resolve any issues or discrepancies related to product delivery or receipt in a timely manner
  • Respond quickly to customer inquiries about order status or changes in schedules
  • Dispatch information to service providers to schedule freight movement
  • Prioritize work based on business demands and freight delivery times
  • Relay information between drivers and recipients regarding ETA and potential delays.
  • Collaborate with warehouse and other entities to coordinate physical movement of products between internal sites
  • Maintain and update systems to drive communication with internal and external customers

Staffing and Scheduling Coordinator-

Good Ventures Senior Services
Bethlehem, PA
01.2021 - 01.2024
  • Provided support in resolving scheduling conflicts between employees.
  • Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
  • Take responsibility in management functions such as hiring, employee performance reviews, coaching and performance management.
  • Provided support for staff through duration of shifts.
  • Worked closely with leadership team to monitor and prevent possible conflicts or concerns between clients and staff.
  • Scheduled and monitored shifts for client via Electronic Clear Care System
  • Provided Emergency On Call Service for clients and staff after hours.
  • Acted as liaison between Clients, family of Clients and Staff.
  • Monitored Caregiver attendance and enforce disciplinary actions as set forth by company.
  • Retrieved service authorizations through HHA/ Exchange, attend marketing events as company representative.
  • Generated reports on attendance records, leave balances, overtime hours, and other related metrics for management review.
  • Implemented new systems for efficient scheduling processes such as automated reminders for shift changes or vacation requests.
  • Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
  • Developed strategies for improving efficiency within the scheduling process.
  • Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.

USPS Mail Carrier

USPS
Bethlehem, PA
08.2019 - 08.2021
  • Sort and prepare mail for delivery, delivery mail accurately and timely to customer’s home, resolve or redirect to management all issues reported by customers
  • Sorted mail to be delivered according to route and customer address.
  • Scanned packages for delivery tracking.
  • Delivered packages and letters to residential customers.
  • Collected signatures from recipients of registered mail items.
  • Recorded addresses, weights, and other information on outgoing mail.
  • Maintained records of all deliveries made during the day.
  • Operated a vehicle in accordance with safety regulations.
  • Performed regular maintenance checks on assigned vehicle.
  • Provided friendly customer service at all times while delivering mail.
  • Verified accuracy of addresses before delivering packages.
  • Assisted other carriers with their routes as needed during peak periods.
  • Organized parcels into appropriate size containers for transport.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Delivered mail to residents and business within assigned area.

Customer Support Specialist

Wayfair
Remote
07.2020 - 01.2021
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Recorded all customer interactions into the database system accurately and completely.
  • Ensured customer satisfaction through effective communication skills and problem resolution techniques.
  • Developed innovative strategies to improve customer experience with the product or service offered by the company.
  • Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
  • Maximized customer satisfaction by handling customer email and telephone interactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Logistics Manager

Pinnacle Logistics
Allentown, PA
01.2013 - 06.2019
  • Directly managed 150 employees daily
  • Developed and managed logistics strategies to improve the efficiency of operations.
  • Monitored the facility to ensure that it remains safe, secure, and well-maintained.
  • Hired and terminated clerical and administrative personnel.
  • Created and maintained all SOPs for Logistics department.
  • Conducted classes to teach procedures to staff
  • Examined contents to compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipments.
  • Ensured compliance with government regulations related to freight forwarding activities.
  • Resolved problems concerning transportation, logistics systems, imports or exports, or customer issues.
  • Collaborated with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.
  • Maintained metrics, reports, process documentation, customer service logs, training and safety records.
  • Supervised the work of logistics specialists, planners, or schedulers.
  • Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management.
  • Monitored product import or export processes to ensure compliance with regulatory or legal requirements.
  • Communicated freight transportation information to customers and suppliers using transportation management, electronic logistics marketplace, or electronic freight information systems, to improve efficiency, speed, or quality of transportation services.
  • Trained shipping department personnel in roles or responsibilities regarding global logistics strategies.
  • Prepared and review operational reports and schedules to ensure accuracy and efficiency.
  • Set goals and deadlines for the department.
  • Attained excellent knowledge of all aspects of Cargo Documentation and handling operations.
  • Analyzed training needs to develop new training programs or modify and improve existing programs.
  • Planned, developed, and provided training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops
  • Trained instructors and supervisors in techniques and skills for training and dealing with employees.
  • Negotiated and oversaw the completion of contracts to reduce costs and operational inefficiencies.

Mental Health Technician

Kids Peace
Orefield, PA
01.2017 - 11.2017
  • Ensured safety of all clients through continuous observation and monitoring during shift hours.
  • Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
  • Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
  • Maintained accurate records regarding treatments provided, medication administration and patient progress notes.
  • Assisted in transporting clients to appointments outside the facility when necessary.
  • Supported clients in developing daily living skills such as budgeting money or time management.
  • Provided crisis intervention and de-escalation techniques to help manage patient behavior.
  • Developed positive relationships with patients while maintaining professional boundaries.
  • Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Documented patient interactions in compliance with HIPAA requirements.

Bus Driver

Bethlehem Area School District
Bethlehem, PA
03.2014 - 06.2017
  • Complied with traffic regulations to operate vehicles in a safe and courteous manner
  • Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
  • Inspected vehicles prior to each shift for mechanical defects or malfunctions.
  • Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
  • Verified that all passengers were seated before operating the bus.

  • Followed schedules and routes to maintain timely arrivals and departures.
  • Obeyed DOT rules and regulations and local laws to maximize safety.
  • Transported students and teachers on school activity trips while exercising responsible leadership.

Associate

Amazon
Breningsville, PA
03.2014 - 02.2015
  • Managed a team of warehouse associates to ensure efficient and accurate order fulfillment.
  • Supervised the loading and unloading of trucks, ensuring safety protocols were followed at all times.
  • Assisted in the development of short-term goals and long-term objectives for the department.
  • Provided training to new employees on proper handling techniques, forklift operations, and other job related tasks.
  • Resolved customer service issues as needed in an effort to maintain positive relationships with clients.
  • Developed standard operating procedures for various processes within the warehouse environment.
  • Participated in weekly meetings with other department leads to discuss project updates.

In Home Support Specialist

Claire Steffey
Lancaster, PA
01.2011 - 02.2014
  • Provided assistance with daily living activities such as bathing, dressing, meal preparation, and medication reminders.
  • Monitored clients' health status by observing physical condition and taking vital signs.
  • Ensured compliance with all federal and state regulations related to home healthcare services.
  • Scheduled appointments for medical tests or treatments for clients as needed.
  • Coordinated transportation arrangements for medical appointments or other activities outside the home.
  • Provided emotional support to clients by listening to their concerns and providing companionship during difficult times.
  • Assessed changes in the client's condition to determine if additional services are necessary.
  • Administered medications according to physician instructions while ensuring safety protocols were followed.
  • Facilitated communication between family members and professional caregivers regarding important decisions concerning patient care.

Customer Service Representative

Green Line Marketing
Norwalk, CA
01.2007 - 10.2010
  • Consulted with customers to resolve service and billing issues.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong relationships with customers by providing personalized assistance and support.

Education

AA in Business Administration -

Bloomfield College

High School Diploma -

Norwalk High School
Norwalk, CA

Skills

  • Problem Solving
  • Collaboration
  • Communication
  • Adaptability
  • Multitasking
  • Leadership
  • Time Management
  • Problem-Solving
  • Team Building
  • Transportation Management
  • Shipping and Receiving
  • Fleet Management
  • Company Procedure Adherence
  • Analytical Thinking
  • Shipment Coordination
  • Operational Efficiency
  • Customer Service
  • Client Relations
  • 3PL and LTL Knowledge
  • Spreadsheet Tracking

Timeline

Logistics Coordinator

Veho Logistics
01.2023 - Current

Staffing and Scheduling Coordinator-

Good Ventures Senior Services
01.2021 - 01.2024

Customer Support Specialist

Wayfair
07.2020 - 01.2021

USPS Mail Carrier

USPS
08.2019 - 08.2021

Mental Health Technician

Kids Peace
01.2017 - 11.2017

Bus Driver

Bethlehem Area School District
03.2014 - 06.2017

Associate

Amazon
03.2014 - 02.2015

Logistics Manager

Pinnacle Logistics
01.2013 - 06.2019

In Home Support Specialist

Claire Steffey
01.2011 - 02.2014

Customer Service Representative

Green Line Marketing
01.2007 - 10.2010

AA in Business Administration -

Bloomfield College

High School Diploma -

Norwalk High School

Similar Profiles

CREATE PROFILE
Tristy Saunders