Hi, I’m
Tristyn Benton
Oklahoma City,OK
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
years of professional experience
Work History
Walmart
Customer Service Representative
01.2024 - 06.2025
Job overview
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high volume inbound calls to address customer inquiries and resolve issues efficiently.
- Utilized CRM software to document interactions and track customer feedback for continuous improvement.
- Provided timely resolutions, contributing to increased customer satisfaction ratings through effective communication skills.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Assisted customers with product selection, enhancing overall shopping experience.
- Responded to customer requests for products, services, and company information.
Braums Ice Cream
Customer Service Cashier
07.2023 - 01.2024
Job overview
- Assisted customers with product inquiries, providing knowledgeable recommendations to enhance their shopping experience.
- Processed transactions efficiently using POS systems, ensuring accurate cash handling and customer satisfaction.
- Trained new staff on operational procedures and customer service protocols to promote consistency and efficiency.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased repeat business by providing exceptional customer service experiences.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
City Bites
Customer Service Representative
05.2022 - 06.2023
Job overview
- Maintained knowledge of menu items and promotions to provide informed recommendations.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Mustang High SchoolMustang, OK
High School
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Microsoft Excel
- Customer relations
- Prioritization
- De-escalation techniques
- Multi-line phone talent
Timeline
Customer Service Representative
Walmart
01.2024 - 06.2025
Customer Service Cashier
Braums Ice Cream
07.2023 - 01.2024
Customer Service Representative
City Bites
05.2022 - 06.2023
Mustang High School
High School
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