Tristyn Kelly
Memphis,TN
Summary
Compassionate and driven healthcare professional focusing on individuals' unique needs and comforts seeking an entry-level position to expand my passion, knowledge, and skills to provide exceptional patient care and customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Resident Assistant
Stoneybrook Suites Assisted Living
11.2023 - 03.2024
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
- Served as an approachable resource for residents seeking advice or assistance with personal issues.
- Assisted residents in preparing for activity and social programs.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Maintained clean, safe, and well-organized patient environment.
- Ability to maintain a calming presence in case of emergency events in order to direct and assist residents safely.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Continuing education yearly.
Lead Front Desk Receptionist
Advanced Foot Care Center
09.2020 - 11.2023
- Enhanced customer satisfaction by efficiently managing front desk operations.
- Streamlined check-in and check-out processes for improved patient experience and increased staff efficiency.
- Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service.
- Resolved patient complaints with professionalism, empathy, and a solutions-focused approach, fostering a positive reputation for the clinic.
- Handled phone calls professionally and courteously while directing them to appropriate departments or personnel as needed.
- Scheduled, coordinated and confirmed appointments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Collected copay/ payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Routed incoming mail and messages to relevant personnel.
Education
High School Diploma -
Copperas Cove High School
Copperas Cove, TX05.2020
Skills
- Ambulation Assistance
- Resident support
- Laundry
- Time Management
- BLS Certified
- Direct Patient Care
- Team Player
- Health and safety compliance
- Resident Engagement
- Adaptability, Flexibility
- General Housekeeping
Certification
BLS certification, 2023-2025
Timeline
Resident Assistant
Stoneybrook Suites Assisted Living
11.2023 - 03.2024
Lead Front Desk Receptionist
Advanced Foot Care Center
09.2020 - 11.2023
High School Diploma -
Copperas Cove High School
BLS certification, 2023-2025
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