Tri Thai Nguyen
Summary
- Proactive and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent communication and time management skills. FAA-certified with excellent safety record. Trained in flight line operations and equipment operation.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Airline Customer Service Agent
Hallmark Aviation Services
04.2022 - 04.2024
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Streamlined check-in processes for faster service, resulting in reduced wait times.
Ramp Agent
Hallmark Aviation Services
04.2022 - 03.2024
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 5 daily flights.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Section Leader
Trader Joe's
10.2019 - 04.2022
- Mentored junior staff members, contributing to their professional growth while enhancing team performance overall.
- Delegated tasks appropriately to ensure optimal utilization of team member skills and capabilities.
- Adapted quickly to changing circumstances or unforeseen obstacles encountered during project execution, demonstrating resilience under pressure while continuing forward momentum towards achieving desired outcomes.
- Collaborated with management to develop strategic plans that aligned with company objectives.
Shift Lead
Bake Cheese Tart USA
11.2018 - 10.2019
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
Team Member
Daiso Japan
09.2017 - 11.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Education
GED -
Raoul Wallenberg High School
San Francisco, CA06.2019
Skills
- Customer Relations
- Cultural Awareness
- Baggage handling
- Airline Policies
- Exceptional communication
- Airport Procedures
- Travel documentation
- Problem-Solving
- Loading and unloading
- Ramp service
- Heavy Lifting
- Safety Procedures
- Safety Procedures Compliance
- Load Planning
- Baggage Management
Languages
Vietnamese
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Airline Customer Service Agent
Hallmark Aviation Services
04.2022 - 04.2024
Ramp Agent
Hallmark Aviation Services
04.2022 - 03.2024
Section Leader
Trader Joe's
10.2019 - 04.2022
Shift Lead
Bake Cheese Tart USA
11.2018 - 10.2019
Team Member
Daiso Japan
09.2017 - 11.2018
GED -
Raoul Wallenberg High School
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