TriVante Merchant
Houston
Summary
Patient-oriented Phlebotomist offering Memorial Hermann Healthcare System 10+ years of experience in laboratory and clinical settings. Technically proficient in all phlebotomy techniques, universal precautions, and capillary puncture using syringes, butterfly needles, and sterilization protocols. Team-oriented and skilled in training new hires on policies and procedures. Ready to bring talent to your company.
Diligent PHLEBOTOMIST with solid background in phlebotomy practices, ensuring accuracy and patient comfort. Skilled in venipuncture and specimen handling, contributing to efficient lab operations. Demonstrated ability to maintain sterile environments and effectively communicate with diverse patients.
Professional healthcare worker with robust experience in drawing blood and handling specimens. Known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high standards. Dependable and prepared to contribute to patient care and diagnostic accuracy.
Dependable CERTIFIED PHLEBOTOMIST effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Care-focused Phlebotomist bringing 10+-year background in laboratory settings. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Phlebotomist
Memorial Hermann Healthcare System (QUEST)
09.2013 - Current
- Company Overview: 10+ years of experience in laboratory
- Patient-oriented Phlebotomist offering clinical settings
- Technically proficient in all phlebotomy techniques, universal precautions, and sterilization protocols
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles
- Coordinated workflow based on stat, schedule, or outpatient needs
- Trained new hires on policies and procedures
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self
- Collected blood samples from 40-60 individuals per day, maintaining consistent patient flow
- Interviewed patients to verify test requisitions and patient identity
- Labeled patient samples, double-checking all information for accuracy
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws
- Properly stored and transported specimens to prevent loss and delays
- Verified collection orders and communicated discrepancies to nurses
- Maintained fully-stocked phlebotomy cart, carrier, and station
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup
- 10+ years of experience in laboratory
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Used personal protective equipment correctly to protect coworkers and patients.
- Packaged and shipped specimens to central lab daily.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
Apheresis Technician
Gulf Coast Regional Blood Center
07.2009 - 09.2013
- Calibrated equipment for optimal use and to obtain accurate diagnostic results
- Verified patient identities using
- Ensured patient safety during procedures by closely monitoring vital signs and adjusting treatment parameters as needed.
- Demonstrated excellent problem-solving skills when faced with unexpected challenges during the course of treatment.
- Safeguarded confidential patient information through meticulous adherence to HIPAA guidelines and clinic policies.
- Optimized patient scheduling, streamlining appointment coordination and minimizing wait times.
- Increased donor retention through exceptional rapport-building skills and compassionate care.
- Improved inventory management processes with accurate record keeping and timely ordering of supplies.
- Achieved high levels of accuracy in documentation through consistent attention to detail and thorough record keeping practices.
- Connected with donors by listening and determining value of donations.
- Exceeded regulatory compliance standards by carefully adhering to organizational policies, procedures, and protocols at all times.
- Maximized patient satisfaction by promptly addressing concerns or discomfort during treatments, making necessary adjustments when possible.
- Assisted in training new staff members on proper apheresis techniques, contributing to overall team efficiency.
- Enhanced patient comfort by providing thorough explanations of apheresis procedures and addressing concerns.
- Remained flexible to work highly variable schedule.
- Followed safety protocols and precautions for safe and hazard-free work environment.
- Maintained laboratory equipment and supplies, ensuring proper functioning and compliance with laboratory standards.
- Identified and troubleshot technical issues related to laboratory procedures.
- Maintained sterile environments for safe treatments, adhering to strict infection control standards.
Customer Service Representative
Harris County District Clerk Office
08.2005 - 06.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Psychiatric Technician
Cypress Creek Hospital
03.2002 - 05.2005
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Charted on each patient daily.
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
- Treated clients and families with respect and dignity.
- Fostered a positive therapeutic alliance with each patient by providing consistent encouragement throughout their healing journey.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Implemented behavior modification strategies based on individual patient needs, contributing to improved functioning within daily life activities.
- Provided compassionate support to patients during group therapy sessions, fostering trust and open communication.
- Assisted in patient goal-setting and regularly monitored progress, celebrating successes and addressing barriers to achievement.
- Conducted initial intake assessments for new patients, gathering essential information needed for proper diagnosis and treatment planning.
- Applied interventions with clients wanting to leave against medical advice (AMA).
- Maintained detailed patient records, ensuring compliance with healthcare regulations and privacy laws.
- Reduced incidents of aggressive behavior by implementing de-escalation techniques.
Unit Secretary
Nexus Specialty Hospital
01.1998 - 02.2002
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Maintained patient confidentiality in line with HIPAA regulations.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained current and accurate medical records for patients.
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
- Processed lab paperwork and requests according to physicians' orders.
- Provided information for patient admissions and discharges to foster timely processing.
- Monitored inventory levels and advised management of need for replenishment.
- Boosted staff morale through clear communication, professionalism, and collaboration in daily activities across various roles within hospital settings.
- Improved departmental communication with efficient handling of phone calls and messages.
- Reduced administrative burden for nurses, allowing more time for patient care, by taking over clerical duties.
- Enhanced patient confidentiality by diligently adhering to HIPAA regulations in all communications and record handling.
- Maintained clean and organized front desk, contributing to welcoming environment for patients and visitors.
Education
Apheresis Technician -
Gulf Coast Regional Blood Center
HOUSTON, TX09.2013
High School Diploma -
Chester W Nimintz
Houston, TX05.1993
No Degree - MEDICAL ASSISTANT
National Education Center
05-1993
Skills
- Phlebotomy
- Venipuncture
- Capillary puncture
- Infection control
- Patient counseling
- Sample collection
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- HIPAA compliance
- Patient confidentiality
- Venipuncture expertise
- Blood collection techniques
- Specimen labeling procedures
- HIPAA
- Patient support
- Blood culture collection
- Data entry
- Specimen preparation
- Quality control
Certification
- Certified Phlebotomy Technician, American Society of Phlebotomy Technicians, 09/13
- CPR certified, American Heart Association
Timeline
Phlebotomist
Memorial Hermann Healthcare System (QUEST)
09.2013 - Current
Apheresis Technician
Gulf Coast Regional Blood Center
07.2009 - 09.2013
Customer Service Representative
Harris County District Clerk Office
08.2005 - 06.2009
Psychiatric Technician
Cypress Creek Hospital
03.2002 - 05.2005
Unit Secretary
Nexus Specialty Hospital
01.1998 - 02.2002
Apheresis Technician -
Gulf Coast Regional Blood Center
High School Diploma -
Chester W Nimintz
No Degree - MEDICAL ASSISTANT
National Education Center
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