Trivia Flowers
San Ramon,CA
Summary
Experienced Operations Assistant proficient in documentation, expense tracking and recordkeeping. Successful at managing everything from maintenance to financial needs. Experienced with overseeing multiple projects simultaneously.
- Twelve years Property Management Leadership (Tax Credit and Conventional)
- Strong business acumen and relationship building with both internal and external customers
- Maintaining and monitoring all mandated compliance policies and regulations
- Keen understanding of large enterprise culture; ability to be flexible and adaptable
- Proven ability in strong leadership and productive internal group dynamics resulting in achievement of company mandated goals.
Overview
16
16
years of professional experience
Work History
Operations Assistant
All In One Trash
01.2023 - Current
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Prepared new hire letters, employee contracts, and corporate policies.
- Developed systems and procedures to improve operational quality and team efficiency.
- Respond to City audits and ensure sites are within compliance with local state and city Waste, Trash and Recycling laws.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Mentored and coached team members to foster productive and engaging work environment.
Sr. Community Manager
Shapell Properties
05.2017 - 01.2023
- Responsible for daily overseeing million-dollar asset
- Responsible for maintaining occupancy of 95% and above
- Ensure that property expenses are regularly review and effectively managed to adhere to budget guidelines
- Monitoring capital projects budgets and completion progress such as painting, construction etc..
- Creating yearly budgets for regional and VP review
- Responsible for resident follow ups such as delinquency questions, resident complaints and work order reviews
- Manage team of three including vendors painters, cleaners etc.
- Monthly reporting, write offs, evictions, variances
- Billing approval
- Responsible for implementing ideals on how to enhance property appearance or daily operations flow
- Assisting other sites when management is short staff.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Aided upper-level leaders by completing budgets, Aged receivables and Variance reports for executive action planning.
Community Manager
USA Property Fund
08.2014 - 05.2017
- Ensures that rent collection procedures are followed and benchmarks are achieved
- Ensures that occupancy levels are at budgeted levels and higher, where possible.
- Monitor recertification's
- Creating PO’s and submitting bills
- Ensures that property expenses are regularly reviewed and effectively managed to adhere to budgeted guidelines
- Responsible for monthly Variance reports/budget review
- Responsible for finding ways to increase property revenue
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Collected and maintained careful records of rental payments and payment dates.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Worked with maintenance staff to complete timely repairs and enhancements.
Leasing Agent
Fairfield Residential
09.2007 - 08.2014
- Assist Property Manager with the general administration of the property and perform all related management functions
- Fully cross trained on Manager’s duties and act in that capacity in the Managers absence
- Responsible for coordinating the leasing and marketing efforts of the property which may include training the leasing staff
- Pull weekly and monthly reports
- Assist with bookkeeping duties
- Maintain and track Delinquency Reporting
- Collaborate with the Property Manager in achieving financial and operational goals through better leasing performance
- Tax credit/section 8 experience and deep knowledge of tax credit program.
Education
APSD Certified -
Home Staging Certification
Chabot College -
Project Management Certification
09.2015
High School and Business Diploma -
JOBCORPS
01.2006
Skills
- GRACE HILL –- Multifamily Property Management Regulations
- YARDI VOYAGER
- ONSITE REALPAGE
- RESIDENT WORKS REMOTE DEPOSIT
- Tax credit certified, Elizabeth Moreland classes housing credits
- MICROSOFT OFFICE
- CRM
- Work Planning and Prioritization
- Hiring and Training
- Policy and Procedure Adherence
Classes Attended
- Understanding financial
- Overcoming Overwhelm
- Juggling management hats
- Enforcement with ease
Training
AHMA-NCHN annual conference, 09/2015
Timeline
Operations Assistant
All In One Trash
01.2023 - Current
Sr. Community Manager
Shapell Properties
05.2017 - 01.2023
Community Manager
USA Property Fund
08.2014 - 05.2017
Leasing Agent
Fairfield Residential
09.2007 - 08.2014
APSD Certified -
Home Staging Certification
Chabot College -
Project Management Certification
High School and Business Diploma -
JOBCORPS
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