Trivon Gary

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Checked and verified photo identification prior to granting facility access.
• Reported suspicious activities and persons to law enforcement.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
• Screened individuals and prevented passage of prohibited articles into restricted areas.
• Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Wrote detailed reports of all security breaches and investigations.

• Contributed to smooth sailing by assisting in the proper loading, securing, and unloading of cargo.
• Facilitated smooth anchor maneuvers by handling anchors, chains, windlasses while maintaining constant communication with bridge personnel.
• Enhanced communication among crew members by providing clear instructions and utilizing effective hand signals during deck operations.
• Ensured vessel cleanliness and hygiene by participating in daily cleaning routines, including sweeping, mopping, and scrubbing decks.
• Moored vessels to wharfs with proper use of correct lines.
• Worked alongside cargo team to conduct safe loading and unloading operations.
• Logging in all personnel providing name, company name, time on and off vessel and also date.
• De-escalate hostile situations, calmly and professionally. communicate with both parties to figure out what’s the problem and come to a solution.
• Providing escort and also secured and unsecured badges for personnel boarding the ship for business purposes.
• Checking to make sure no weapons or anything that can harm personnel come on board
• Keeping lookout making sure unauthorized personnel don’t abort the vessel
• Using radios/phones to communicate with personnel on the vessel
• Making rounds around the vessel to make sure everything is secured
• Standing watch with a baton, handcuffs and also armed to secure the gangway
• Standing lookout with night vision out as sea To make sure we have a smooth sailing to our next destination
• Standing watch with safety equipment, such as bulletproof vest, bulletproof helmet, radios, binoculars and also armed to secure the vessel in unsecured areas.
• Communicating over the radio of unusual situation so all personnel is alert.

Assists in the training and guidance of individuals in routine and elementary self-help skills such as good hygiene, good housekeeping, money management, and other activities providing personal and social growth.

Assists individuals with daily living activities such as bathing, dressing, and oral hygiene. Assistance may include lifting up to 50 lbs.

Participates in the development and implementation of the Active Treatment Plan and Nutritional, Behavior, and Physical Support Plans.

May prevent or stop disturbances through approved facility policies and procedures.

Trains individuals in maintaining living area standards by performing and modeling simple custodial tasks such as making beds, cleaning floors, and putting clothes away.

Accompanies and transports individuals to activities such as the dining hall, church services, recreation areas, doctor's offices, education field trips, work, and shopping.

Observes behavior and health of individuals and reports sudden or unusual changes to higher authority.

Reports accidents/incidents and suspected cases of abuse or neglect of individuals to higher authority.

May instruct individuals involved in work activities such as cutting grass, loading materials, or other simple custodial tasks.

Cleans living area and washes, dries and folds residents clothing and linens.

Reports needed repairs and maintenance in living area.

Maintains records for review of higher authority on progress of training and development of individuals.

De-escalate a hostile situation with both parties, calmly and professionally.

• Receiving and unloading merchandise from delivery trucks.
• Placing merchandise on shelves according to designated planograms and ensuring proper product facing.
• Monitoring stock levels and identifying items that need replenishment.
• Returning misplaced items to their correct locations and addressing any product discrepancies.
• Creating visually appealing displays to promote sales.
• Verifying price accuracy on merchandise
• Assisting customers with product location and basic inquiries when necessary.
• Following company policies and procedures regarding stock rotation, safety protocols, and visual merchandising.
• Achieved high standards of cleanliness throughout the store by consistently maintaining shelves, displays, and backroom storage areas.
• Enhanced productivity by assisting with training new team members on replenishment procedures and best practices.
• Used two-way radios to hear incoming messages and provide verbal responses.
• Used basic mathematical skills to estimate weights, heights and centers of balance for proper pallet building.
• Moved merchandise using forklifts, pallet jacks and hand trucks.

• Resolved customer service issues using company processes and policies and provided updates to customers.
• Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
• Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
• Exceeded performance goals consistently through effective communication and problem-solving skills.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Processed both cash and card purchases and returns.
• Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
• Trained team members on cash register operation and cash handling.
• Helped customers complete purchases, locate items, and join reward programs.
• Quickly and accurately counted drawers at start and end of each shift.
• Processed refunds and exchanges in accordance with company policy.