Trixi Evangelista
City Of Saint Peters,MO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
General Manager
Panda Express
02.2020 - 03.2024
- Developed and maintained relationships with customers and suppliers through account development.
- Reported issues to higher management with great detail.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
General Manager
Noodles & Company
11.2016 - 02.2020
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Formulated policies and procedures to streamline operations.
Training Leader
Panda Express
01.2010 - 11.2016
- Streamlined onboarding processes for new hires, resulting in increased retention rates and job satisfaction.
- Lead special seminars for different types of employees.
- Developed and implemented successful onboarding program.
- Arranged meeting spaces and supporting materials for each class.
- Reviewed internal policies/procedures regularly to identify areas where additional training could help reduce risk or improve compliance adherence rates among staff members.
- Analyzed and evaluated training effectiveness and program outcomes.
- Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
- Improved overall team efficiency by providing specialized coaching sessions for individual contributors as needed.
- Evaluated training needs through assessments and feedback, leading to tailored training interventions.
Education
Bachelor of Science - Business Administration
University of Batangas
Batangas, Philippines03.2008
Skills
Total Quality Management
Staff Motivation
Client Account Management
Employee Scheduling
Customer Relations
Goal Setting
Training and Development
Time Management
Labor Cost Controls
Performance Improvement
Staff hiring
Hiring and Onboarding
Timeline
General Manager
Panda Express
02.2020 - 03.2024
General Manager
Noodles & Company
11.2016 - 02.2020
Training Leader
Panda Express
01.2010 - 11.2016
Bachelor of Science - Business Administration
University of Batangas
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