Trixi Young

Part-time

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
• Responded to inquiries from callers seeking information.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Date entry, organizing dockets for lawyers and cases.
• Created and updated records and files to maintain document compliance.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Routed business correspondence, documents, and messages to correct departments and staff members.
• Reviewed files, conducted VIN checks, and others assigned.

• Managed multiple social media platforms, ensuring a consistent brand voice and message.
• Developed marketing content such as blogs, promotional materials and advertisements for social media.
• Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
• Increased customer engagement through social media.
• Analyzed and reported social media and online marketing campaign results.
• Created actionable plans to grow and maintain followers through Twitter, Facebook, TikTok and Instagram.
• Communicated with followers to promptly respond to queries and monitor reviews.
• Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
• Identified target market and key segments through in-depth analysis of markets and related trends.

I developed the project "Sábado Entre Patas" in order to raise awareness among the youth of my city about the consumption of alcohol and drugs in young people who were in high school.

Looking at the statistics of the city, I could see that the percentage of alcoholism and drug addiction, as well as problems such as depression and eating problems increased in recent years. My person and the psychologist Laura Rocha decided to start and found this project "Sabado Entre Patas", which consisted of workshops, events, fairs, and sports days so that the population could come to clear the mind, eliminate stress, and also to provide them with the necessary help if someone needed psychological or other help.

The project was aimed at people of all ages, but we focused mainly on young people between 12-17 years of age, we were able to get not only the Municipality of Canchis but also the Regional Hospital of Sicuani to provide support in terms of psychological consultations, nutrition, among others. We worked together with the Peruvian National Police and Serenazgo to conduct awareness workshops on how drugs and alcohol affect our everyday lives, we also focused on sports and the benefits they bring when they are integrated into psychological therapies. We used sports such as dance, aerobics and calisthenics as mediators of improvement to young people who were in a state of depression and/or vulnerability. Thanks to Maximum Fitness Gym we were able to perform all these physical activities with certified teachers and trainers.

We saw an improvement in the rate of alcohol consumption and drug addiction in our city after only 3 months of having started this project.

• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Accomplished multiple tasks within established timeframes.
• Increased customer satisfaction by resolving issues
• Developed and maintained courteous and effective working relationships.
• Carried out day-day-day duties accurately and efficiently.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Monitored all company inventory to ensure stock levels and databases were updated.
• Drove operational improvements which resulted in savings and improved profit margins.
• Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
• Developed a marketing project to reach more people in the city.
• Hired and recruited staff for the different activities.

• Delivered friendly assistance with new hires throughout interviewing and hiring process
• Posted positions through approved recruitment channels
• Maintained and scheduled complex calendars
• Screened applicant resumes and coordinated both phone and in-person
• Filed paperwork, sorted and delivered mail and maintained office organization.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Administered compensation, benefits and performance management systems at direction of supervisor.

• Developed and initiated projects, managed costs and monitored performance.
• Developed the Meta 41 Project to increase tourist activity in the city of Checacupe.
• Developed marketing strategies to attract clients to the tourist places like Rainbow Mountain, Red Valley and others.
• Developed and initiated projects, including managing costs, schedule and performance.
• Developed implementation methodologies to rein in project costs while meeting key milestones.
• Developed executive presentations and reports to facilitate project evaluation and process improvement.
• Modified and directed project plans to meet organizational needs.

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Used Opera to process reservations, check-ins and check-outs.
• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
• Politely welcomed arriving guests, providing room keys and information on amenities and policies.
• Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
• Planned coverage needs and organized services to support incoming special events.
• Planned coverage needs and organized services to support incoming special events.
• Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Maintained financial accuracy by collecting deposits, fees and payments.
• Kept accounts in balance and ran daily reports to verify totals.
• Updated customer accounts with add-on room charges, including minibar use and room service bills.

• Assist passengers in any doubt or inconvenience
• Reply to emails about booking tour packages
• Process the necessary documents for the passenger's trip
• Prepare individual and group travel itineraries
• Make necessary reservations in hotels, motels, hostels, meals, car rental, sightseeing, transfer of passengers and luggage from terminals to hotels and tickets to special shows, such as music and theater festivals
• Know and advise on the details involved in current travel, such as baggage and travel insurance, travel checks, foreign currency exchange, necessary documents (visas and passport) and medical requirements (immunizations and vaccines)
• Professionally answered telephones and responded to customer inquiries.

• Check in and check out guests.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Used internal software to process reservations, check-ins and check-outs.
• Give a briefing about the principal spots in town to the guests.
• Show guests the hostel like common areas, showers, bathrooms, kitchen, bar, TV Room, cash machine, lounge.
• Direct visitors to their rooms and answer visitor inquiries professionally.
• Make new reservations.
• Answer telephone calls and reply to e-mails.
• Opening and closing of cash box and stock.
• Perform a variety of other office tasks and giving quality service to the costumers.

• Check in and check out guests
• Assist passengers in any doubt or inconvenience
• Give a briefing about the principal spots in town to the guests
• Explain guests about daily activities in the hostel
• Show guests the hostel like common areas, showers, bathrooms, kitchen, bar, TV Room, cash machine, lounge
• Direct visitors to their rooms and answer visitor inquiries professionally
• Make new reservations
• Answer telephone calls and reply e-mails
• Opening and closing of cash box and stock
• Perform a variety of other office tasks and giving quality service to the, costumers
• Participation in Seminar of Evacuation in case of fire and earthquakes
• Participation in First Aid Seminar.

• Check in and check out guests.
• Confirmed appointments, communicated with clients and updated client records.
• Assist passengers in any doubt or inconvenience.
• Give a briefing about the principal spots in town to the guests.
• Direct visitors to their rooms and answer visitor inquiries professionally.
• Make new reservations.
• Answer telephone calls and reply to e-mails.
• Managed multiple tasks and met time-sensitive deadlines.
• Answered central telephone system and directed calls accordingly.
• Opening and closing of cash box.

• Assist passengers in any doubt or inconvenience.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Process the necessary documents for the passenger's trip.
• Prepare individual and group travel itineraries.
• Sell individual and group travel packages.
• Pick up guest from their hotels.
• Assistant to the Travel Guide with the group.
• Check list of passengers for each Tour every day.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
• Prepared customer invoices, accepted payments and processed refund and cancellation requests.
• Provided customers with information about availability and pricing.

• Development of tourist projects to increase the tourist activity in the Province of Canchis.
• Guide the people of Canchis to tourist places of the city and show them the archaeological places that we have.
• Make an inventory of cultural goods in the City of Sicuani.
• Organize fairs and conferences about the tourist potential in Canchis.
• Completed projects in alignment with target deadlines and financial objectives.
• Administered government-supported community development programs and promoted department programs and services.