Sandra Rappley
Summary
Accounts Receivable Manager offering strength in account reconciliation and invoice collections. Superb communicator addresses delinquent payments with tact and diplomacy. Successful in managing staff of employees processing average of $2 million annually.
Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Customer Service Supervisor
Blue Sky Graphics
02.2022 - 03.2024
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Accounts Receivable Manager
Printing Specialties, Inc
03.2001 - 02.2022
- Enhanced cash flow by implementing efficient accounts receivable processes and procedures.
- Reduced outstanding account balances through diligent follow-up on past due invoices.
- Streamlined invoicing and payment systems, resulting in improved cash management.
- Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
- Analyzed aging reports and provided recommendations for improving collections efforts.
- Developed and maintained strong client relationships, fostering trust and open communication.
- Ensured timely payments from clients through effective communication and proactive followups.
- Improved department efficiency through the adoption of new technologies and automation tools.
- Created monthly reports detailing accounts receivable performance metrics for senior management review.
- Negotiated payment terms with clients to facilitate mutually beneficial agreements while maintaining company profitability goals.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Prepared bills receivable, invoices, and bank deposits.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Reconciled daily AR ledger and verified proper posting.
- Verified discrepancies and resolved clients' billing issues
- Updated aging reports based on daily audits.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Utilized financial software to prepare consolidated financial statements.
- Established and checked coding procedures, monitored reports and updated internal files.
- Supported financial director with special projects and additional job duties.
Education
Associates Degree Accounting - Accounting And Business Management
Waubonsee Community College
Sugar Grove, ILSkills
- Accounts Receivable
- Invoice Processing
- Statement preparation
- Account Reconciliation
- Multitasking
- Organizational Skills
- Transaction Processing
- Financial records and reporting
- Proactive and Focused
- Willing to Learn
- Customer Service
- Time Management
- Internal Controls and Reporting Systems
- Familiar with account coding
Timeline
Customer Service Supervisor
Blue Sky Graphics
02.2022 - 03.2024
Accounts Receivable Manager
Printing Specialties, Inc
03.2001 - 02.2022
Associates Degree Accounting - Accounting And Business Management
Waubonsee Community College
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