Trixie Capps
Middlesboro,KY
Summary
Dedicated Physical Therapist Assistant focused on cultivating positive patient relationships. Knowledgeable in rehabilitation and caseload management with willingness to take on added responsibilities to meet team goals. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Kroger
04.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Fuel Clerk
Kroger
03.2020 - 03.2024
- Resolved customer complaints professionally, maintaining high levels of customer satisfaction.
- Contributed to a safe working environment by adhering to strict safety regulations and guidelines in handling hazardous materials.
- Monitored fuel levels to prevent shortages and communicate timely orders for replenishment.
- Streamlined inventory management for better stock control and reduced waste.
- Trained new employees on proper procedures and safety protocols, increasing overall efficiency.
Head Server
Angelo’s In The Gap
11.2018 - 03.2020
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
Waitress
Pizza Hut
03.2017 - 02.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Associate Of Applied Science - Physical Therapy Assistance
Southeast Kentucky Community And Technical College
Middlesboro, KY05.2023
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Insurance Billing
- Insurance Verification
Certification
- CPR certified
- Licensed Pharmacy Technician
- Licensed Physical Therapy Assistant
Timeline
Pharmacy Technician
Kroger
04.2024 - Current
Fuel Clerk
Kroger
03.2020 - 03.2024
Head Server
Angelo’s In The Gap
11.2018 - 03.2020
Waitress
Pizza Hut
03.2017 - 02.2019
Associate Of Applied Science - Physical Therapy Assistance
Southeast Kentucky Community And Technical College
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