Summary
Overview
Work History
Skills
Affiliations
Timeline
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Trixie Taliulu

Portland,OR

Summary

Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.

Overview

11
11
years of professional experience

Work History

Stocker

Costco
Portland, OR
11.2024 - Current
  • Contributed to the fast-paced warehouse environment by adhering to all operational procedures.
  • Handle and move bulky items with care, maintaining product quality.
  • Supported customer inquiries regarding product locations, and related information.
  • Coordinate with team members to ensure a tidy and efficient warehouse.
  • Ensured a clean cart corral area by assisting customers with their carts and vehicle loading/unloading.

Operation Service Manager

Delta Air Lines
Portland, OR
06.2022 - 12.2024
  • Oversaw the Ramp Department and temporarily led the Above Wing and Sky Club Departments as needed.
  • Optimized operations through the use of key indicators, like safety standards, financial stability, punctual departures, and quick turnarounds.
  • Developed and implemented operational policies, procedures, and systems to ensure efficient workflow.
  • Implemented a temporary duty assignment position at the station level to allow for cross-training opportunities and push focus on baggage performance.
  • Served as the key liaison for the transition of the Delta-operated AMS route to the KLM-operated AMS route.
  • Reduced overtime requirements and alleviated staffing challenges through a strategic training program.
  • Facilitator for the Frontline Leadership program to develop future leaders across multiple stations.
  • Commended staff through personalized acknowledgment.
  • Advocate and promote Diversity, Equity, Inclusion

Below Wing Local Training Administrator

Delta Air Lines
Seattle, WA
11.2019 - 06.2022
  • Conducted comprehensive ramp procedure training for new recruits, ensuring certification.
  • Guided new employees on understanding aircraft arrival and departure safety.
  • Assisted with developing comprehensive learning plans for individual employees.
  • Attained a 93.77% audiogram completion rate for agents starting on March 23, 2022, as a CAOHC technician.
  • Compiled reports on the effectiveness of training programs.
  • Maintained up-to-date records of all completed trainings and certifications.

Dispatcher / Satellite Installer

Microcom
Anchorage, AK
05.2017 - 11.2019
  • Assessed installation sites and determined the optimal line of sight for equipment.
  • I installed the dish and ran the necessary cables as part of establishing the satellite systems.
  • Coordinate with the dispatch team to provide job status updates within designated timeframes.
  • I listened to customer problem descriptions, diagnosed, and troubleshot issues.
  • Explained system usage for a comprehensive customer understanding.

Aircraft Lead Agent

Delta Air Lines
Anchorage, AK
06.2016 - 11.2019
  • Promoted a culture of safety in the workplace.
  • Conducted pre-flight inspections of planes' holds to ensure safe stowage of cargo.
  • Maintained accurate records of all cargo loaded onto aircraft.
  • Ensured timely departures to boost customer satisfaction.
  • Adhered to safety and privacy protocols while handling aircraft commodities.
  • Streamlined operational timelines for a ramp crew consisting of 2 to 3 agents.
  • Ensured accurate weight and balance measurements for flight safety.
  • Promoted effective collaboration.
  • Managed operations of wide-body aircraft.

Material Handler

FedEx Express
Anchorage, AK
06.2014 - 07.2016
  • Consistently practiced safety-conscious behaviors.
  • Ensured safe and efficient operation of equipment for moving packages, documents, heavyweight items, dangerous goods, and ULDs.
  • Supported the loading and unloading of heavyweight freight pallets.
  • Acted as a liaison between the company and the ULD repair vendor when needed.
  • Verified accuracy of shipments against purchase orders and invoices.
  • Reported any malfunctions or damages of material handling equipment promptly.

Skills

  • Time management
  • Project Management
  • Strategic Thinking
  • Development and Building Teams
  • Microsoft Office
  • Tableau
  • PowerBI

Affiliations

  • American Cancer Society - May 2019 - May 2024 - Raising money to support the American Cancer Society with teams of 25 who raise a minimum of
    $2,500 to pull a jet; Day of Hope fundraisers at the airport and walks promoting awareness.
  • One Warm Coat - December 2023 - Participated in a winter coat drive by collecting over 100 coats to distribute to local families in need.
  • Books for Africa - November 2022 - Organized & shipped text and library books to the African continent, shipping over 56 million books to
    all 55 countries on the African continent since 1988.

Timeline

Stocker

Costco
11.2024 - Current

Operation Service Manager

Delta Air Lines
06.2022 - 12.2024

Below Wing Local Training Administrator

Delta Air Lines
11.2019 - 06.2022

Dispatcher / Satellite Installer

Microcom
05.2017 - 11.2019

Aircraft Lead Agent

Delta Air Lines
06.2016 - 11.2019

Material Handler

FedEx Express
06.2014 - 07.2016

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Trixie Taliulu