TRIXIEMAE MONTILLA
Joshua,TX
Summary
Compassionate CNA dedicated to providing attentive, respectful, and patient-centered care. Brings a detail-oriented mindset, genuine empathy, with a prior background in technology. Eager to support clinical teams and build meaningful connections with residents and patients.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Campus Computer Tech
IDEA Public Schools
Fort Worth, TX
09.2023 - 12.2024
- Resolved campus helpdesk tickets for IDEA Public Schools staff and students.
- Delivered hardware and software troubleshooting support via phone, email, and in-person
- Configured Chromebooks, laptops, and classroom devices for daily instructional use.
- Installed software updates and security patches on school computers.
- Achieved 100% satisfaction ratings by managing ticket records and tracking assets for campus devices.
Team Lead
CTDI
Fort Worth, TX
06.2022 - 09.2023
- Identified, isolated and troubleshot 1k + Echo devices, restored functionality for $50K worth of equipment to be distributed
- Collaborated with team members to meet daily quotas while adhering to strict quality guidelines and utilizing RF scanners for precise inventory management.
- Managed multiple workstations during shifts, demonstrating quick learning and self-motivation.
- Tested Amazon products, including Alexa Echo Auto, and updated firmware code to enhance device capabilities and functionality.
Patient Care Technician
Texas Health Resources
Fort Worth, TX
09.2020 - 03.2021
- Provided direct bedside care and ADL (bathing, feeding, etc.) to enhance patient comfort and well-being under RN supervision
- Performed clinical diagnostic checks including blood glucose monitoring and lab draws accurately on the first attempt
- Communicated changes in patient status to nursing staff promptly to facilitate timely interventions
- Responded promptly to call lights and addressed requests from patients, families, and staff members to ensure timely support
Education
Associate of Applied Science - Allied Health
Hill College
Cleburne10-2026
Skills
- Patient care and support
- Quick learning ability
- Clinical documentation
- Compassion and empathy
- Vital signs monitoring
- Team collaboration
- Technical assistance
- Communication skills
- Critical thinker
Certification
- CNA NA0060057587
- BLS
- CompTIA A+
Timeline
Campus Computer Tech
IDEA Public Schools
09.2023 - 12.2024
Team Lead
CTDI
06.2022 - 09.2023
Patient Care Technician
Texas Health Resources
09.2020 - 03.2021
Associate of Applied Science - Allied Health
Hill College