Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
Education and Training
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T'Riyah Akens

Houston,TX

Summary

Skilled in multitasking and successfully managing complex schedules. I am seeking a position that allows me to apply my compassion and integrity into the atmosphere.Experienced in coordination of administrative tasks and maintaining organized office environments and daily duties. Utilizing strong communication skills to enhance office efficiency and support team operations. Keeping track of records and important details.

Overview

3
3
years of professional experience
1
1
Certificate

Work History

Infant Teacher

Silver Lake Christian Academy
01.2025 - Current
  • Kept classroom and feeding areas clean, neat, and safe.
  • Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
  • Promoted development of social, emotional, and communication skills in infants.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Prepared nutritious meals and snacks for infants to promote healthy eating habits from an early age.
  • Monitored classroom to verify safe and secure environment.
  • Planned and executed activities to stimulate physical, social and intellectual growth.

PCC (Patient Care Coordinator)

Waterside Dental Care
09.2023 - 11.2024
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Processed payments and updated accounts to reflect balance changes.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Investigated discrepancies in claims and resolved issues with customers via telephone or written correspondence.
  • Coordinated patient referrals to specialists and other healthcare services.
  • Assisted patients in understanding their care plans and healthcare options.

Document Specialist

City Ambulance Service
06.2022 - 04.2023
  • Performed regular audits of document repositories, ensuring the accuracy and integrity of all stored information.
  • Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
  • Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
  • Prepared digital files, physical documents and work requests in compliance with company guidelines.
  • Managed file archival and information retrievals.
  • Transmitted documents, organized revisions and tracked changes.
  • Maintained organized and efficient document flows by using excellent planning and multitasking skills.

Education

Associate of Science - Psychology

Lone Star College
Houston, TX

Skills

  • Customer service
  • Patient coordination
  • Time management
  • Typing speed
  • Organization skills
  • Positive and professional
  • Appointment scheduling
  • Multitasking and prioritization
  • Patient care coordination
  • Teamwork and collaboration
  • Dependable and responsible
  • Patience and empathy
  • First aid training
  • Safety awareness
  • Infant CPR certification
  • Housekeeping skills
  • Progress reporting
  • Documentation requirements
  • Problem-solving
  • Multitasking and organization
  • Team collaboration

Languages

English
Professional

Certification

  • [Infant CPR/ AED Certification], [American Heart Association] - [05/15/2025]
  • [First Aid Certification], [American Heart Association - [05/15/2025]

Affiliations

  • Receptionist

Timeline

Infant Teacher

Silver Lake Christian Academy
01.2025 - Current

PCC (Patient Care Coordinator)

Waterside Dental Care
09.2023 - 11.2024

Document Specialist

City Ambulance Service
06.2022 - 04.2023

Associate of Science - Psychology

Lone Star College

Education and Training

Child Care Licensing

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T'Riyah Akens