Trizelle Bennett
Whitestone,NY
Summary
Results-driven professional with a proven track record in family management, senior caregiving, receptionist duties, and customer service representation. Highly skilled in providing high-quality care and service, demonstrating outstanding communication, organizational skills, and situational awareness. Committed to upholding core values of safety, customer satisfaction, and teamwork. Seeking a position where my experience can be leveraged to contribute to organizational success.
Overview
10
10
years of professional experience
Work History
Primary Caregiver
Family Management
Queens, NY
10.2022 - 07.2024
- Manage daily schedules and needs of multiple children
- Maintain a safe and organized environment
- Implement age-appropriate activities to promote learning and development
- Effective Communication.
Senior Caregiver
McDonnell Family
Queens, NY
06.2017 - 10.2022
- Provide compassionate care to a senior family member
- Implement personalized care plans
- Fostered open communication with family members
- Maintain detailed records of care activities.
- Ensure a safe home environment for the elderly
- Assist with medication administration
Receptionist
Homewood Suites
Pittsburgh PA
08.2015 - 05.2017
- Managed front desk operation
- Provided exceptional customer service to guests
- Implemented a streamlined reservation system
- Coordinated communication between guests and various hotel departments in interdepartmental collaboration.
- Collaboration with a team to coordinate travel arrangements, appointments and meetings, resulting in a 95% on time meeting start rate
Call Center Representative
Booking.com
Montego Bay, Jamaica
07.2014 - 07.2015
- Assist customers with online booking, travel reservations, and vacation packages
- Utilized effective communication skills
- Implemented upselling techniques
- Resolved customer issues efficiently.
- Provide exceptional customer service
- Support team members during peak periods ensuring seamless call coverage.
Education
Phlebotomy License -
Igbans Institute of Vocational Training
Queens, NYHome Health Aide Certification -
Igbans Institute of Vocational Training
High School Diploma -
Mt Alvernia High School
Skills
- Senior Care
- Customer Service
- Receptionist Duties
- Call Center Operations
- Communication
- Organization
- Workplace and Environmental Safety
- Record Keeping
- Interpersonal Skills
- Childcare and Development
- Negotiation
- Teamwork
- Attention to Detail
Timeline
Primary Caregiver
Family Management
10.2022 - 07.2024
Senior Caregiver
McDonnell Family
06.2017 - 10.2022
Receptionist
Homewood Suites
08.2015 - 05.2017
Call Center Representative
Booking.com
07.2014 - 07.2015
Phlebotomy License -
Igbans Institute of Vocational Training
Home Health Aide Certification -
Igbans Institute of Vocational Training
High School Diploma -
Mt Alvernia High School