Trlucreshia Thomas
Dallas,TX
Overview
2
2
years of professional experience
Work History
Sales Associate
Rainbow Clothing Store
08.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Front Desk Receptionist
Chats Cloud Clover
11.2023 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Customer Service Representative
Walmart
12.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Customer Service Cashier
Family Dollar
09.2022 - 11.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Education
High School Diploma - N/a
Ceder Hill High School
Dallas, TX05.1994
General Studies
Community College of Bj Priest
Dallas, TXTimeline
Sales Associate
Rainbow Clothing Store
08.2024 - Current
Customer Service Representative
Walmart
12.2023 - 05.2024
Front Desk Receptionist
Chats Cloud Clover
11.2023 - 08.2024
Customer Service Cashier
Family Dollar
09.2022 - 11.2023
High School Diploma - N/a
Ceder Hill High School
General Studies
Community College of Bj Priest