Tranea Mack
Gainesville,FL
Summary
Versatile customer service representative with proven experience delivering service standards to high-level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude.
Overview
8
8
years of professional experience
Work History
Patient Safety Attendant
HCA Hospital
2023.05 - Current
- Assist with activities of daily living - personal hygiene, mobility, and feeding
- Provide continuous observation and monitoring for high-risk patients
- Communicated effectively with clients, family members, and co-workers
- Document services provided, patient condition, and changes in patient behavior.
- Assisted patients with therapy exercises as specified by care team.
- Cleaned and set up rooms in preparation for patient appointments.
- Took and recorded patients' vital signs, documenting in medical charts.
- Monitored patient progress and reported changes to healthcare professionals.
- Provided family members with general health education and tips for patient care.
- Answered patient inquiries and provided information about healthcare services.
- Administered medications and injections as directed by healthcare professionals.
- Disinfected tools, equipment and surfaces between patients.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Maintained accurate records of patient visits and treatments in patient medical files.
- Completed necessary reports and documentation on time and to specifications.
Radiology Transport Tech
WellStar Hospital
2020.10 - 2021.07
- Transported patients safely and efficiently for the Radiology department
- Inspected transportation equipment daily
- Communicated patient's needs to nurse and doctors as appropriate
- Managed time effectively and paid close attention to detail.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Warmly greeted patients and visitors and made each feel welcome.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Custodian
Alachua County
2019.08 - 2020.07
- Kept facilities in clean and orderly condition
- Managed time and priorities to ensure duties were completed within established timelines
- Adhered to cleaning and safety techniques and practices
- Acted in a polite and professional manner when approached by clients to answer questions.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Kept building spaces premises clean inside and outside.
- Moved furniture for cleaning and set up for special events.
- Reported vandalism or other damage to property to supervisor.
- Checked in and stocked inventory throughout facility.
- Reported damages and hazardous conditions to management for further action.
Customer Service Representative Remote
PD Jewelry
2017.02 - 2018.03
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Implemented and developed customer service training processes.
- Cross-trained and provided backup support for organizational leadership.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Trained new personnel regarding company operations, policies and services.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Associate of Science Degree - Health and Human Services -
Ultimate Medical Academy
01.2023
High School Diploma - undefined
Penn Foster High School
01.2015
Skills
- High Academic Honors Recognition / Dean's List / Honor Roll.
- American Red Cross - Basic Life Support.
- Microsoft Office Applications - Word, Excel, Outlook, and PowerPoint | Type 33 WPM.
- Complaint resolution
- Paperwork Processing
- Consultative Sales
- Information Security
- Account updating
- Scheduling
- Call Management
- Data Entry
- Product Knowledge
- Appointment Scheduling
- Clerical Support
- CRM Software
- Technical Support
- Problem Resolution
Key Qualifications
- Advocacy
- Counseling
- Case Management
- Social Services
- Healthcare Delivery
- Vulnerable Populations
- Crisis Intervention
- Crisis Response
- Intervention Strategies
- Behavioral Health Intervention
- Evaluation Methods
- Community Resources
- Public and Community Health Systems
- Program Planning
- Interview Techniques
- Delivery of Services
- Program Management
- Social Programs
- Family Dynamics
- Diversity
- Cultural Diversity
- Human Behavior
- Social Welfare
- Values and Ethics
- Medical Terminology
- HIPAA Compliance
- Interpersonal Professional Communications
- Allied Healthcare
- Health and Human Services
- Anatomy & Physiology
- Pathophysiology
Timeline
Patient Safety Attendant
HCA Hospital
2023.05 - Current
Radiology Transport Tech
WellStar Hospital
2020.10 - 2021.07
Custodian
Alachua County
2019.08 - 2020.07
Customer Service Representative Remote
PD Jewelry
2017.02 - 2018.03
High School Diploma - undefined
Penn Foster High School
Associate of Science Degree - Health and Human Services -
Ultimate Medical Academy
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