Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TrMeka Mathis

Jack Of All Trades
Atlanta,GA

Summary

Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Mary Mac Tearoom
01.2023 - 12.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.

Server/Hostess

10th & Piedmont
05.2022 - 01.2023


  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Concierge

Sunrise Senior Living
02.2021 - 08.2022


  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Caregiver/Companion

Ark Angels Home Care
01.2020 - 08.2022
  • Private Care
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.

Server Shift Leader

Jr. Crickets Halftime
09.2018 - 06.2021
  • Cultivated warm relationships with regular customers.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Consistently met or exceeded sales goals through upselling techniques.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Associate's in Medical Assistant -

Altierus Career College
Atlanta, GA

High school diploma -

Alonzo Crim High
Atlanta, GA
05.2014

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Cleanliness standards
  • Safe Food Handling
  • Food Running
  • High-volume dining
  • Service prioritization
  • Sales expertise
  • Food safety understanding

Certification

  • CPR, Present
  • Certified Nursing Assistant (CNA), Present

Timeline

Server

Mary Mac Tearoom
01.2023 - 12.2023

Server/Hostess

10th & Piedmont
05.2022 - 01.2023

Concierge

Sunrise Senior Living
02.2021 - 08.2022

Caregiver/Companion

Ark Angels Home Care
01.2020 - 08.2022

Server Shift Leader

Jr. Crickets Halftime
09.2018 - 06.2021

Associate's in Medical Assistant -

Altierus Career College

High school diploma -

Alonzo Crim High

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TrMeka MathisJack Of All Trades