Trneisha Collins

Adept at managing high call volumes with professionalism and empathy, I significantly enhanced customer satisfaction at Broadpath by streamlining policy updates and resolving complex technical issues. My expertise in complaint handling and client education, coupled with a knack for organization, has consistently improved client trust and loyalty. Hardworking customer service representative assessed charges for services requested or collected deposits and payments. Contacted customers regarding status updates or adjustments. Trained customers on new policies or procedures and responded to emails or messages in timely manner.