Troi Brown

I have been at my current job for 8years and 8 months. I am currently a Scan Quality Control Operator. I have been in this role since August 31st 2025.

• Maintaining the quality of invoice images in the company databases.
• Correcting images of invoices before they make it out to their respective departments.
• Answering emails from vendors, clients, and co workers from other departments as well as addressing their requests and concerns.
• Using both paper and digital forms of invoice filing.
• Maintaining the upkeep and organization of the company archive room.
• Working alongside the IT department to prevent future errors from occurring by staying up to date on the constant change of clients and procedures of those clients.
• Finding speedy resolutions for invoice imaging errors to ensure client isn't charged late fees.

I elevated to Scan/Imaging Clerk on June 9th, 2024 and in this role I scanned the invoices that were sorted by the extractors into the company system using an IBML Image Scanner. It was my responsibility to make sure these invoices got scanned with the proper job and sent off to the proper department.

• Scanning invoices after the extraction process.
• Using an IBML Image Scanner to scan invoices under the correct job that would send the image to the corresponding department.
• Maintaining a clean work space.
• Responding to re-imaging requests via email.
• Also stamping and prepping refund checks to be mailed to clients using a post office issued stamp machine.

I started out as a Mailroom Associate, at my current place of employment, where I operated a mail extraction Agissar Machice. I would extract utility bills from their envelopes and sort them to be scanned into the company system.

• Loading the Agissar Machine with mail to extract invoices.
• Organizing invoices by single page or multiple pages; standard, long, or postcard invoices; current and past due invoices; vacancy residential invoices; and new letter documents to be emailed or mailed to the clients.
• Placing client headers on each batch of prepped invoices so that the scanner picks up on what client it is and how many pages it has.
• Maintaining a clean and organized work space.

• Processed customer transactions accurately and efficiently at busy retail environment.
• Handled cash, credit, and digital payments while ensuring security protocols.
• Assisted customers with product inquiries and provided exceptional service.
• Resolved customer complaints with professionalism and empathy to ensure satisfaction.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Greeted customers and answered any questions they had about the store's products and services.