Troi Hopkins

Leading a team focusing on KPI tracking, performance reviews, and quality output of service.

- Oversaw daily operations, including escalations, workflow management, and queue balancing.

- Improved customer satisfaction scores by implementing efficient procedures and communication standards.

- Supported menu planning and logistics for diverse catering functions to meet client specifications.

- Assisted in coordinating catering events, ensuring seamless execution of service, and guest satisfaction.

- Collaborated with cross-functional teams (e-commerce, logistics, product) to resolve order issues and improve the overall customer journey.

- Ensured brand voice and elevated customer tone were consistent across all channels: email, chat, social, and phone.

- Self-motivated, with a strong sense of personal responsibility.

- Worked effectively in fast-paced environments.

- Skilled at working independently and collaboratively in a team environment.

- Proven ability to learn quickly and adapt to new situations.

- High-volume workload and output, weekly events.

-trained new hires on systems, policies, and customer experience philosophy.

- Marketing and promotions-based company training and excelled knowledge.

- Delivered exceptional customer service in a fast-paced entertainment environment.