Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Troianna Perez Winzer

MILWAUKEE,Wisconsin

Summary

A online sustomer Service commerce for 6 years with demonstrated skills in dedicated support, organization and problem-solving. Proven strengths in establishing rapport with customers and building lucrative partnerships. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience
1
1
Certification

Work History

COLLECTIONS AGENT

Enova International
Chicago, IL
11.2020 - Current
  • Interviewed customers to obtain financial information, payment history and other relevant details.
  • Researched customer accounts for any discrepancies or outstanding payments.
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Conducted skip-tracing activities to locate delinquent customers.
  • Assisted in the development of strategies to improve collections process efficiency.
  • Provided guidance on legal matters concerning collection procedures.
  • Investigated customer disputes and complaints regarding billing errors and incorrect charges.
  • Processed payments through various methods such as credit cards, online banking and cash transactions.
  • Adhered to company policies and applicable laws while collecting debts from customers.
  • Analyzed customer data to identify potential areas of improvement within the collections department.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Care Coordinator WFH

WE CARE SERVICES
Milwaukee, WI
08.2017 - 02.2020
  • Responsible for recruiting, enrolling, and managing a caseload of numerous families
  • Provide support that is culturally competent, strength-based, family-centered, and family-directed in order to create trust with high-risk families
  • Execute weekly video visits with all participating families to promote healthy pregnancies, parenting abilities, and parental support for the provision of educational experiences to encourage the growth and development of their children
  • Coordinate Prenatal Care Coordination Accommodations with prenatal families and identify strengths and weaknesses by conducting family assessments with each parent.
  • Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.

Education

High school diploma -

Adult learning center
06.2019

Some College (No Degree) - Nursing Assistance

Bryant And Stratton College
Wauwatosa, WI

Skills

  • Customer Service
  • Problem Resolution
  • Leadership Experience
  • Teamwork
  • Front Desk (2 years)
  • Dietary Aide Experience
  • Computer skills (2 years)
  • Meal Preparation
  • Food Production
  • Caregiving
  • Home Care
  • Cooking
  • Laundry
  • Medication Administration
  • Dementia Care
  • Cleaning Experience
  • Commercial Cleaning
  • Conflict management
  • Customer support (3 years)
  • Transportation (2 years)
  • Data collection
  • Clerical experience
  • Communication skills
  • Microsoft Office
  • Organizational skills
  • Typing
  • Microsoft Access
  • Windows
  • Microsoft Outlook
  • Microsoft Excel
  • Epic
  • Microsoft Word
  • Filing
  • Documentation review
  • ARM
  • Salesforce
  • Software troubleshooting
  • Analysis skills
  • Java
  • Delinquent Account Management
  • Repayment Negotiations
  • Aged Account Reporting
  • Collections Regulatory Guidelines
  • Debt Management
  • Skip Tracing
  • Account Auditing
  • Billing and Collections Best Practices
  • Account Management
  • Staff Development
  • Change Management
  • Accounts Receivable Specialist
  • Billing Procedures
  • Financial Reporting
  • Customer Research
  • Records Maintenance
  • Account Review
  • Outbound Calling
  • Short Sales/Note Sales
  • Collections
  • Data Entry
  • Account Updating
  • Paperwork Processing
  • Scheduling
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Data Collection
  • Report Generation
  • Information Security
  • Call Management
  • Networking
  • Verbal Communication
  • Remote Office Availability
  • Decision-Making
  • Flexible and Adaptable
  • Analytical and Critical Thinking
  • Analytical Thinking
  • Problem-Solving
  • Customer Relations
  • Basic Math
  • Organizational Skills
  • Phone Etiquette
  • Goal-Oriented
  • Billing Management
  • CRM Software
  • Call Handling
  • Spreadsheet Tracking
  • Needs Assessment
  • Call Documentation
  • De-Escalation Techniques
  • Quality Control
  • Regulatory Compliance
  • Promotional Support
  • Work Prioritization
  • Computer Skills
  • Product Recommendations
  • Microsoft Exchange
  • Administrative and Office Support
  • Adaptability and Flexibility
  • Order and Refund Processing
  • Active Listening
  • Professional Demeanor
  • Inbound Call Management
  • Quality Assurance Controls
  • Attention to Detail
  • Customer Service Excellence
  • Data Management
  • Calm and Professional Under Pressure

Certification

Driver's License

Timeline

COLLECTIONS AGENT

Enova International
11.2020 - Current

Care Coordinator WFH

WE CARE SERVICES
08.2017 - 02.2020

High school diploma -

Adult learning center

Some College (No Degree) - Nursing Assistance

Bryant And Stratton College

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Troianna Perez Winzer