Troi'Benet Harris
Dallas,TX
Summary
Proven track record at Spectrum VoIP, excelling in enhancing customer satisfaction and streamlining processes. Leveraged CRM software and Microsoft Excel to boost sales revenue and improve document management efficiency. Demonstrates critical thinking and effective communication, significantly increasing loyalty and operational productivity.
Overview
3
3
years of professional experience
Work History
Finance Specialist
SpectrumVoIP
03.2022 - Current
- Enhanced document organization by implementing a comprehensive filing system for easy access and retrieval.
- Maintained up-to-date knowledge, ensuring optimal performance when creating or editing documents.
- Increased efficiency in the approval process by tracking pending approvals and following up with appropriate parties when needed.
- Transmitted documents, organized revisions and tracked changes.
- Convert documents to meet needs of individual personnel or projects.
- Managed accounts payable and receivable activities, ensuring prompt payments while maintaining strong vendor relationships.
- Developed customized templates to maintain consistent formatting across all company documents, increasing professionalism and readability.
- Maintained version control for critical documents, minimizing confusion among team members while working on revisions or updates.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided accurate financial forecasts for management, aiding in strategic decision making.
- Supported business growth by conducting feasibility studies for new projects and expansions.
- Assisted customers by providing exceptional customer service and processing transactions.
- Planned work calendar by scheduling appointments and tracking customer service requests.
Quality Assurance
SpectrumVoIP
10.2021 - 03.2022
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Improved product quality by implementing comprehensive testing strategies and QA processes.
- Maintained compliance with applicable standards by reviewing requirements and completing quality assurance reviews.
- Collaborated with department managers to identify skill gaps and develop targeted training interventions.
- Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within thecompany.
- Boosted overall workplace efficiency by introducing cross-training initiatives that increased employees'' versatility in performing various tasks.
- Increased employee engagement 100% through coaching and motivational training, surpassing quality assurance scores 85% and higher.
Customer Service and Sales Representative
SpectrumVoIP
07.2021 - 10.2021
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Developed strong relationships with clients, resulting in increased customer loyalty and repeat business.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
- Identified potential sales opportunities during interactions, up-selling products or services when appropriate.
- Documented and detailed calls and complaints using call center's CRM database.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Expanded customer base through cold calling, networking, and relationship building.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
Customer Service Representative
Expo Home And Improvement
05.2021 - 07.2021
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Lamar High School
Arlington, TXChampions School of Real Estate
Plano, TXSkills
- Salesforce
- Business Development
- Product Sales
- Critical Thinking
- CRM Software
- Multitasking Abilities
- Effective Communication
- Microsoft Excel
- Customer Service
Timeline
Finance Specialist
SpectrumVoIP
03.2022 - Current
Quality Assurance
SpectrumVoIP
10.2021 - 03.2022
Customer Service and Sales Representative
SpectrumVoIP
07.2021 - 10.2021
Customer Service Representative
Expo Home And Improvement
05.2021 - 07.2021
High School Diploma -
Lamar High School
Champions School of Real Estate
Similar Profiles
Temi AdesanyaTemi Adesanya
Technical Account Manager at SpectrumvoipTechnical Account Manager at Spectrumvoip
Amber BengoaAmber Bengoa
BDR/Renewals/QA/Administrative Assistant at SpectrumVoIPBDR/Renewals/QA/Administrative Assistant at SpectrumVoIP
Michael De FuriaMichael De Furia
Regional Sales Director at SpectrumvoipRegional Sales Director at Spectrumvoip